Sales Representative E-Commerce

Michael Hood

**** **** ***** *****, ********, WA

Mobile: 360-***-**** • *****************@*****.*** Experienced professional with 20 years of expertise and continued career progression in the Wine and Spirits Industry. Specializing in leadership, customer relations, sales reports, E-commerce, supplier portfolio familiarity, marketing strategy and pos distribution. Exhibits good judgment, professionalism, discretion, and integrity. Willingly completes other duties and takes on special projects as needed. Collaborates effectively with team and chain of command. Professional Experience

Southern Glazer’s Wine & Spirits – Tri-Cities, Washington March 2018-Present On Premise Sales Representative

Performed all sales duties for 85 accounts. Orchestrated and conducted sales meetings with buyers and suppliers. Planned and organized routing with delivery team to optimize end of month numbers. Ordered point of sale items as needed and required. Coordinated with Territory Manager for monthly and quarterly objectives. Executed strategies using E-commerce/Proof and MS Office for progressive sales and expansion of future business. Continued brand awareness first-hand and with online training. Created an amazing customer service experience for all our accounts. Ensured timely completion of emails, reports and expenses. Follows compliance with all Washington State Laws and regulations. Key Accomplishments

• Increased account sales growth every quarter.

• Consistently exceeded assigned monthly quotas.

• Region ranking #1 in quota attainment several times.

• New Account acquisition and retention.

• E-commerce training.

• Developed and improved account relationships.

• Worked with account ambassadors to build menus and market new product.

• Built outstanding relationships with co-workers, accounts and suppliers.

• Secure and naturalized territory relationships with Off and On-Premise Buyers.

• WSET’S certifications.

Cru Selections/ Multiple WA Wineries – Tri-Cities, Washington Oct 2014-March 2018 Sales Representative

Demonstrated consultative sales skills with key accounts in my territory. Prepared monthly sales and budget reports along with prospective business analysis. Coordinated large and increased quarterly repeat orders. Independently facilitated presentations. Made long lasting relationships with Off-Premise and On-Premise Ambassadors/Buyers. Created an amazing customer relationship experience for all our accounts. Implemented on-line ordering and social media trends. Wine and Spirits / Sales/ Customer Relations /Management Key Accomplishments

• Designed and executed plans for long/short term sales and marketing.

• Expanded the number of accounts by over 300%.

• Exceeded 100% of assigned monthly quotas and placement objectives.

• Joined networking groups that greatly increased bulk wine sales.

• Territory management and customer support.

• Hosted and participated in countless events promoting portfolio.

• Worked with account ambassadors/buyers to build merchandising displays and end caps.

• Utilize authenticity and knowledge to sell.

• Hosted “Wine 101, and 102 education” at Off Premise and On Premise accounts. Red Lobster – Kennewick, Washington Nov 2009-Sept 2016 Service Professional/Certified Trainer

Provide top notch guest service experience. Assisted in coordinating staff schedules. Maintained inventory reports, profit and loss reports, guest count and daily sales reports. Key Accomplishments

• Promoted to lead trainer after 6 months. Duties included helping new hires with paperwork, orchestrating orientation, communicating policies and Washington State laws and regulations, and coaching them to achieve higher sales and exceed goals.

• Leader in sales for wine, alcohol, and add-ons (appetizers and promotions).

• Employee of the month 3 times.

• Rearranged kitchen to establish a faster and more efficient work process.

• Coordinated and planned all the team building work parties and events.

• Created sales incentive competitions between team members to increase overall sales. Oboe Cafe & Poppe’s Bistro– Bellingham, Washington July 2007-Oct 2009 Manager

Lead and managed a team of 15, completing all management duties. Created and tracked sales reports. Coordinated with the banquet department. Directed interview process and all new hire paperwork and processing. Promoted and tracked large scale wine sales and food cost. Implemented inventory and tracking processes.

Key Accomplishments

• Created a city-wide promotional marketing and advertising campaign.

• Developed a new inventory tracking system.

• Moved and directed positive sales performance.

• Updated and maintained weekly promotions and events on company website. Chiribin’s Restaurant and Nightclub – Bellingham, Washington May 2005-July 2007

Manager/Lead and managed Bartender a team of 10, completing all management duties. Assisted with purchase requisitions for ordering product, supplies, and liquor. Responsible for opening and closing duties, balancing/ accounting each shift for financial completeness. Conducted interviews, assisted with training new hires. Ensured compliance with all Washington State Laws and regulations. Key Accomplishments

• Introduced promotions for the restaurant (i.e., special wine pairing nights, monthly email newsletter, music events and coupons)

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• Coordinated several fundraisers and charity events. Additional Skills/Training

MS Office Applications, Social Media

CPR Certified

MAST certified

Washington Food Handlers Card

Certified Disc Jockey

Occupational Safety Training

Darden Leadership Training

Wine & Spirits Educator

Associates Degree, Arts & Science

Whatcom College

Bellingham

Education

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