Senior Community Manager

ANGELA CHAVIS

Houston, TX 281-***-**** *************@*****.***

SUMMARY

Professional manager dedicated to providing effective leadership, customer service, retention, and team building. Seeking employment with a stable company to promote productivity and high performance by utilizing analytical skills, office skills, budget preparation, and industry experience. Results driven leader seeking to leverage dynamic background into a successful career opportunity.

SKILLS

- Experience in financial budgeting and planning.

- Well-versed in staff development, leadership, and team training.

- Proficiency in high customer service standards, landlord/tenant law, fair housing mandates, OSHA, customer retention, and property maintenance.

- Knowledge of office and property management software: Yardi, Jenark, REALPAGE, Onesite, Buildium, Sitelink, Manage America, Bluemoon, Sharepoint, Monday, Resman, etc.

- Competence in leasing, sales, social media, and market analysis. EXPERIENCE Community Director

02/2023 – Present Timberwalk Phase 1 and Phase 11

• Effectively manage two communities to achieve financial and operational targets through direct community oversight.

• Ensure all community procedures are being accomplished, monitor community performance at both the micro and macro level.

• Provide feedback on capital needs and other asset plan items as required.

• Monitor community financials; review variance reports; prepare annual budgets and property plans. Manage portfolio rents; manage portfolio resident selection criteria; monitor portfolio collections and collection procedures.

• Support resident issues, supportive services issues, vendor issues, compliance approvals; perform property inspections; and other operational duties.

• Monitor, train, and support community team members; build and promote teamwork; oversee recruiting; evaluate monthly and annual performance reviews. Senior Community Manager

06/2021 – 02/2023 TBD Management – Multiple Locations – Portfolio of 6 Communities

• Manage multiple communities of build to rent single family homes to ensure occupancy, property maintenance, budget preparation, team building, resident retention, HOA inspections, and profitability.

• Develop, implement, and monitor creative marketing programs to maximize benefits of advertising, realtor list, vendor, and contractor contacts.

• Promote a highly skilled onsite team through recruiting, training, and motivating staff.

• Direct and administer all operations of multi-family and build to rent single family communities to promote 5-star customer service and stress-free living. Assist with preparing annual budgets, service requests, invoicing, leasing, and sales contracts. 07/2019 to 06/2021 Community Manager

Inspire Communities — Manvel, Texas

• Controlled quality assurance practices by inspecting apartments, manufactured homes, and grounds to execute superior standards of cleanliness and aesthetic appearance.

• Gained resident retention by showing, renting, selling homes, processing move-ins, initiating leases, executing renewals, processing purchase agreements, and overseeing the service requests.

• Promoted assurance of quick repairs and fixes by immediately notifying proper service team or contractors to determine estimated times of service.

• Performed regular inspections on all buildings, common areas and vacant homes to identify necessary repairs or maintenance.

• Used communication, negotiation, and problem-solving skills to settle community disputes.

• Partnered with maintenance to ensure 100% of vacant homes are always in make-ready condition.

• Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.

• Supervised 4 employees by overseeing employee relations, ongoing training, coaching on best practices and protocol, and performance evaluations. 08/2015 to 07/2019 HOA Deed Restriction Inspector/Property Manager HOA Property Management and Morningstar Properties — Houston, TX

• Performed inspections on homes in 14 communities and two commercial properties to ensure compliance with deed restrictions.

• Constructed daily/monthly reports for Property Managers, Owners, and Board of Directors.

• Provided customer service to homeowners regarding deed restriction violations, maintenance issues, community activities, and rules/regulations.

• Managed and maintained 14 communities, landscaping contracts, budgets, and amenities.

• Implemented marketing strategies which resulted in 12% growth of our customer base.

• Obtained documents, clearances, certificates, and approvals from local and state agencies. 02 /2013 to 08/2015 Property Leasing Manager

Zing Property Management — Houston, TX

• Supervised and managed single-family homes and multi-family properties for owners while ensuring that tenant relations and needs were being met.

• Marketed and advertised properties to ensure lease up and high, qualified occupancy.

• Processed applications by performing accurate credit, employment, background, and landlord checks.

• Regularly inspected homes, scheduled maintenance, and repairs, negotiated contracts with contractors, and quickly resolved tenant issues.

• Financial Reporting: Kept financial records on property operations, created monthly financial reports for property owners.

• Tenant Relations: Reviewed approving or denying all perspective resident applications, developed rental agreements, enforced terms of rental agreements, resolved tenant complaints, and eviction proceedings if necessary.

• Owner Relations: Kept open dialogue with property owners on vacancies, tenants, physical condition of the property and financial issues.

• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. 02/2009 to 02/2013 Regional Property Manager

Marketplace Management — Houston, TX

• Supervised and managed rental properties and multi-family communities for owners while playing an active role in collections and accounting, maintenance, landscaping contracts, and property inspections.

• Initiated two key partnerships which resulted in 54% revenue growth.

• Developed a new process for employee evaluations, which resulted in marked performance improvements.

EDUCATION AND TRAINING

High School Diploma

Barbara Jordan H.S. for Careers High School — Houston, TX Bachelor of Arts: Business Management

Texas Southern University — Houston, TX

Certification: Property Management - Houston Community College ADDITIONAL INFORMATION

• CAM, Property Management Certification, Licensed Broker Sales Agent for Manufactured Homes, and Certified Notary Public. I am currently studying for my Texas Real Estate License.

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