Customer Service Fort Wayne
Resume:
CYNTHIA L VERTIN
**** ****** ****** **** *****, IN 46805
*********@*****.***
OBJECTIVE
Highly motivated and experienced healthcare professional, offering knowledge in patient services and healthcare administrationk. Committed to improving patient satisfaction, enhancing operational efficiency, and ensuring compliance with HIPAA regulations.
EXPERIENCE
Parkview Health
Patient Access Services Supervisor October 2021 -November 2024 Fort Wayne, IN
Responsible for organizing and directing registration services through the Emergency Department/Outpatient Services/Family Birthing Center/Guest Services
Evaluates the department for effective and efficient utilization of staff and resources.
Adheres to service excellence standards and Parkview standards of behavior
Responsible for supervising of distribution of Work Queues to staff members and identifying consistent patterns for workflow efficiency
Supporting teams though staffing forecast changes
Active liaison for the department through internal and external resources.
Facilitating & following up on account corrections
Report, document and trend registration-related errors
Identify system functionality enhancement opportunities to improve quality or efficiency
Create and maintain training materials
Supervise the workflow of the department
Monitors supply inventory and is responsible for the ordering of supplies as needed
Provides continuous education for staff
Creates goals for department staff, and monitors performance
Completes bi-weekly payroll
Establishes and updates work schedules to account for changes in staffing forecast
Ensures HIPAA compliance from all staff members
Responsible for monitoring inaccuracies in patient charts through registrations.
Implements multi-skill building throughout the department
Boosts employee experience to aid in employee retention
Processes onboarding for new hires to include coordination of training
Coordinating with Access Performance Training team on updates to registration tips
Performs registration audits with staff to ensure chart accuracies
Monitors cash handling for patient payments
Organizes team building exercise to motivate staff
Coordinates department huddles to provide education and address issues
Work closely with other departments to improve processes for patients
Walmart
Customer Service Manager March 2020 - October 2021 Pittsburg, CA – Fort Wayne, IN
Monitored staffing forecast.
Training of all new associates
Cash handling and documentation
Cash auditing
Outstanding customer service
Stellar work performance and work ethics
Operating POS system
Handle customer complaints
Rota care
Data Entry Clerk July 2010-2015 Pittsburg, CA
Register new patients
Organized a new system for the workflow
Input medical coding
Route incoming phone calls
King Richards Family Fun Park
General Manager October 2004-May 2010 Naples, FL
Customer Service
Hiring new employees
Training of new Staff
Auditing inventory
Ordering supplies for all areas
Performed daily inspections on equipment
Prepared payroll
ASI
Home Site Supervisor 2001-2004 Livonia, MI
Oversee group home and independent living sites
Monitored clients’ medical charts or upcoming appointments
Update all medical information for client’s
Keep accurate data of all financial information for each client
Create and implement schedule for each site
Organize an outing and activity schedule
Responsible for hiring all new employees
Training of new staff
Teaching CPR/FA to all staff
Administering FA as needed
St Joes Medical Center
Patient Care Associate 1997-1999 Ann Arbor, MI
Monitor patient input/output
Taking vital signs
Ensuring patients are ambulatory following surgery
Helping with personal care
Removing IV’s
Assisting clinical team as needed
Completing documentation for patient’s chart
EDUCATION
Capella University – Bachelor’s Degree majoring in Health Care Management
Carrington College – Associates Degree of Science specializing in Medical Assisting
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