Warehouse Manager Customer Service
Resume:
Kara "Honey" Reddick
Hiram, GA *****
***********@*****.***
Willing to relocate: Anywhere
Work Experience
Warehouse Manager/Supervisor
UPS-Kennesaw, GA
November 2023 to December 2023
• Ensured appropriate loading/unloading, and sorting methods were performed in accordance with UPS policy and procedures to maintain product integrity, prevent damage during handling, and safeguard against loss, or theft.
• Hired and trained new warehouse employees and ensured that facility operations ran smoothly by effectively communicating with employees, drivers, and center management.
• Assisted in reviewing UPS Small Package dispatch activity and yard controlto ensure timely and proficient service.
• Inspected facility and performed a daily inventory of vehicles and equipment Wheelchair Agent
Unifi/ Delta Airlines-Atlanta, GA
August 2020 to November 2023
• Assists passengers with a smile and friendly face, according to Delta’s standard, through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance.
• Handles all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems and directs passengers through Customs, Immigration, and Quarantine.
• Assists Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operates equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Oversees all customer services issues related to wheelchair bound customers. Warehouse Supervisor/ Operations Manager/Delivery Driver UPS-Acworth, GA
August 2020 to January 2023
• Ensured that facility and on-the-road operations ran smoothly by effectively communicating with customers, drivers, and center management.
• Served as the point of contact for drivers and to ensure that they have all necessary information needed to make deliveries.
• Responsible for driver and warehouse workers time card reconciliation
• Delivered packages on time, safely, and intact, and ensured that all customers were satisfied with the delivery.
• Utilized appropriate packaging methods (depending on package) in accordance with UPS policy and procedures to maintain product integrity, prevent damage during transit, and safeguard against loss, theft, or damage.
• Documented all deliveries in a legible manner, using accurate and detailed documentation to ensure a complete record of each delivery is maintained for quality control purposes, file, and regulatory requirements, or as required by UPS upon request.
Independent Consultant/ Chat Support Supervisor
Call Takers LLC-Hiram, GA
February 2018 to May 2021
• Handles the designated inboxes through inbound and outbound tickets/emails, outbound calls, and case work.
• Crafts clear and concise resolution plans to drive fair and accurate outcomes.
• Acts as a content advisor, and support function on topics relating to customer service and subordinate support.
• Prevents mistakes and problems in servicing customer service through quality management of agent and customer interactions.
• Handled contractor relations, customer escalations, and telephone Quality Assurance. Business Agent
LOMA, LL GLOBAL INC-Atlanta, GA
February 2016 to November 2016
• Provided counsel to clients and resolved problems related to education programs administered by LOMA, coordinated as necessary with other departments.
• Provided software and basic technical support for clients within 48 hours and provided support for other areas in the form of mailings, surveys, and telemarketing as needed via phone or email and documents all customer contact in an information database.
• Acted as an education representative (Ed Rep) liaison and gives as needed marketing support, including written correspondence for Ed Reps and students.
• Trained Ed Reps and students on learning management and testing software systems and successfully resolve client complaints in a proactive and tactful manner and updated troubleshooting database, while demonstrating strong oral and written communications.
• Regularly attended meetings for up-to-date product information and changing policies and procedures. Absence Manager/Crew Pay Auditor
ExpressJet Airlines-Atlanta, GA
April 2013 to January 2016
• Processed Leave of Absence (LOA) requests and the return-to-work process according to company policy, collective bargaining agreements, and state and federal regulatory requirements while adhering to compliance standards in a FAA regulated environment.
• Analyzed LOA claims, including FMLA, to determine eligibility and certification in compliance with state and federal regulations.
• Acted as liaison with ExpressJet's third-party unemployment insurance administrator by providing requested employment information and records, as needed.
• Planned financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations to include compliance with Federal, state, local and other government agencies.
• Performed quality assurance functions by analyzing, updating, and reconciling payroll data, daily.
• Reviewed timesheets for hours worked and calculated and recorded salary adjustments as necessary. Education
Certificate in Aviation Maintenance Technology
Embry-Riddle Aeronautical University - Atlanta, GA March 2025
MBA in Human Capital Management
University of Phoenix - Phoenix, AZ
November 2020 to May 2022
Bachelor of Arts in Sports Management
Savannah State University - Savannah, GA
2005 to 2007
Skills
• Supervising experience
• Leadership
• Warehouse management system
• Project management
• Customer service
• Forklift
• Windows
• Technical support
• Manufacturing
• Quality assurance
• Root cause analysis
• Financial acumen
• Quality control
• Order fulfillment
• Supply chain
• Continuous improvement
• Computer skills
• Organizational skills
• Microsoft Office
• Communication skills
• Employment & labor law
Certifications and Licenses
Driver's License
Non-CDL Class C
CPR Certification
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