Customer Service Personal Care

CHERYL THORPE

Janesville, WI *****

608-***-**** - ******.*******@******.***

PROFESSIONAL SUMMARY

Reliable, hard working, and, enthusiastic. Looking at pursuing an opportunity to add to a team. Inspired to help others and driven to apply good work ethics to meet the goal. Industrious and committed with skills for multitasking and managing time well. With many years in customer service which allows effectively communicate with many people in multiple different situations. Experience in money management, time management, multi-tasking and being goal driven.

SKILLS

Social Support

Knowledge of State Regulations

Compassionate Client Care

Customer Service

Verbal and Written Communication

Daily Logs

Workload Management

Household Tasks

Customer Satisfaction

Personal Care Assistance

Monthly Inventory

Housekeeping

WORK HISTORY

01/2022 to Current Elderly Caregiver

Ann Thorpe – Edgerton, WI

Maintained clean, safe and well-organized patient environment. Assisted clients with daily living needs to maintain self-esteem and general wellness.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Transported individuals to events and activities, medical appointments and shopping trips.

Laundered items, changed sheets and made bed to keep patients' bedroom clean. Assisted with daily living activities, running errands and household chores. 08/2020 to 02/2023 Customer Service Cashier

Super Thrift – 5333 N 91st St Milwaukee WI

Resolved customer complaints and maintained clean and tidy checkout area. Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Counted money in drawers at beginning and end of each shift. Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

03/2017 to 01/2021 Bartender

Lucy's Hideaway – Milton WI

Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed alcohol awareness procedures for preventing excessive guest intoxication.

Set up bar for operation, obtained cash bank and stocked service bar. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Upsold menu items to customers, driving up per sale revenues and maximizing profits.

EDUCATION

Criminal Justice

Gateway Technical College - Kenosha, WI

06/2004 High School Diploma

Delavan-Darien High School - Delavan, WI

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