Customer Service General Manager
Resume:
Ireene Phillips
READY FOR IMMEDIATE HIRE
Waimānalo, HI
************@*****.***
To obtain a position in a professional environment to utilize my education and experience that I have gained throughout my career.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Crouching Lion Bakery & Table Restaurant-Kaaawa, HI July 2019 to May 2021
Opening up our Bakery and Table Restaurant at Crouching Lion in Kaaawa. Food & Beverage Director
Sea Life Park Hawaii
December 2016 to 2018
Responsible for food planning activities and directing kitchen staff
• Developing menus, reducing operation costs
• Assessing customer satisfaction
• Nutrition and food planning expertise
• Developed and managed food and beverage annual budgets including capital expenditures.
• Integrated P&L goal driven results by initiating SOPs: including purchasing, inventory control and accounts payable systems.
• Increased Beverage and Liquor Revenue by 35%
• Reduced Food cost by 15%
• Trained, coached and mentored staff to ensure smooth adoption of new programs as well as old; worked directly with the GM and Department Heads to achieve great results and customer satisfaction
• Implemented innovative programs to increase employee loyalty and reduce turnover Executive Administrative Office Manager
Hanalei Bay Resort
January 2015 to December 2016
* Initiates, coordinates and follows up on administrative activities and special projects
* Regularly deal with diverse matters requiring extensive knowledge of the GM's area of responsibility
* Ensure most efficient use of GM's time, screen calls, schedule GM appointments, handles all travel arrangements and other managers as requested
* Prepares escrow documents when units are sold, communicates with other departments when title changes occurs, send out lease agreements to new owners
* Manage executive office to include all general office work, distribution of mail, coding invoices, check request, purchase orders, ordering supplies, filing insurance claims, prepare monthly calendar, oversee printing of business cards etc.
* Reserve check request processing, including reviewing contractors contracts, general liability insurance requirements, budget change orders and contract change orders
* Create job postings through ADP and on craigslist. Set up drug and background checks for all new hires. Review new hire documents with all new hires
* Balancing AOA/VOA monthly petty cash and check books
* Create and balance sales report for tennis shop, pool shop, sundry shop and other outside vendors doing business at HBR
* Prepare for weekly VOA owner meetings to include preparation of agenda, sign in sheet and personalized invitations
* Prepare for and ensure successful VOA and AOAO board of directors and annual meetings
* Prepare all documentation for renewal contracts and licensing Breakfast Supervisor and Bartender
Queen Kapiolani Hotel
March 2010 to December 2012
* Supervised operations for a high volume hotel restaurant
* Trained and developed new staff and current employees
* Served guest with high standard customer service and making a lasting experience
* Bartender of Kulana Bar in hotel. Mixed a variety of drinks and provided excellent customer service Barista/Food Artist
Java Kai
January 2010 to January 2012
* Customer service, made high quality drinks, created and cooked breakfast and lunch
* Creating new specials for café
* Provided a clean and sanitary work environment
Manager
Haagen-Dazs Shop
January 2005 to March 2006
* Oversee and responsible for recruiting, training, developing, motivating and operations for all new hires for all stores statewide
* Worked closely with store manager, GM and corporate division overseeing and screening potential applicants to ensure the best candidates
* Developed and created "New Hire Packet" for company
* Oversee total shop operations
* Trained and developed new staff and current employees
* Manage labor, schedules, expenses and profit/loss revenue Assistant Store Director
Foodland Super Market
November 2000 to February 2006
* Manage total store operations for a high volume supermarket chain
* Led a diverse team of associates and department managers, ensured quality training and customer service
* Budgeted and achieved target sales goal by managing labor, scheduling, expense and also through purchasing/receiving shipment, ensuring physical inventory accuracy and shrink requirements
* Developed and implemented store business plans to include marketing and promotional strategies that would continue to grow customer base
* Met with department heads on a regular basis to oversee sales plans, in-stock condition, rotating/ coding-dating and ensuring quality food handling and sanitation requirements
* Awarded employee of the quarter and #1 customer service store while managing at Aina Haina under Riki Custer out of 29 Foodland stores statewide.
Education
Diploma
Kaimuki High School
2001
Office Admin and Technology in Technology
Honolulu Community College
1999
Culinary
Kapiolani Community College
1999
Associate's degree
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• ADP (3 years)
• PAYROLL (10+ years)
• Waitress (10+ years)
• Trade Show
• POS (10+ years)
• time management (10+ years)
• Training (10+ years)
• Inventory (10+ years)
• Cashier (10+ years)
• Organizational Skills (10+ years)
• Cash Handling (10+ years)
• Inventory Management (10+ years)
• Cooking (10+ years)
• MS Office (10+ years)
• Food Service (10+ years)
• Correction (10+ years)
• Dayforce (5 years)
• Restaurant Management (10+ years)
• Human Resources (8 years)
• Escrow
• Food Service Management (10+ years)
• Purchasing (10+ years)
• Accounts Receivable (10+ years)
• 10 Key Data Entry (10+ years)
• Guest services
• Team management
• Recruiting (7 years)
• Talent management
• Office Management
• Management
• Profit & Loss
• Project Management
• Reliability
• Flexibility
• Team Work
• Problem-solving
• Leadership
• Restaurant experience
• Kronos
• Accounts Payable
• Pricing
• Merchandising
• Performance Management
• Cleaning
• Caregiving
• Phone etiquette
• Computer literacy
• Hotel experience
• Supervising experience
• Front desk
• Hospitality
• Microsoft Office
• Baking
• Cost control
• Budgeting
• Workers' Compensation
• Event Planning
• SAP
• Accounting
• Writing skills
• Typing
• English
• Communication skills
• SharePoint
• Microsoft Outlook
• Microsoft Excel
• Microsoft Powerpoint
• Presentation skills
• 10 key typing
• Mac OS
• Employment & labor law
• Google Suite
• Salesforce
• Analysis skills
• Management
• Team management
• Restaurant experience
• Profit & loss
• POS
• Cooking
• Events management
• Leadership
• Hospitality
• Hotel experience
• Guest services
• Guest relations
• Supervising experience
• Cash handling
• Human resources
• Accounting software
• Accounting
• Office management
• Cash management
• Merchandising
• Retail sales
• Payroll
• Kronos
• Training & development
• Google Docs
• Program management
• Negotiation
• Customer service
• Salesforce
• Recruiting
• Presentation skills
• Google Suite
• Windows
• Mac OS
• Accounts receivable
• Front desk
• Bookkeeping
• Purchasing
• Personal assistant experience
• Shift management
• Food service
• Cash register
• Sales
• Budgeting
• Pricing
• Employment & labor law
• Accounts payable
• Grocery store
• Communication skills
• Operations management
• Typing
• Executive administrative support
• Financial services
• Microsoft Word
• Computer skills
• Financial management
• Time management
• Microsoft Powerpoint
• Microsoft Excel
• Cost control
• Microsoft Office
• SharePoint
• PCI
• Microsoft Outlook
• Organizational skills
• Retail management
• Computer literacy
Certifications and Licenses
ServSafe
Food Handler Certification
Driver's License
Additional Information
Skills
* Experienced in food service management and administrative management
* Computer skills in Microsoft Word, Excel, PowerPoint, QuickBooks, ADP, SPI, Outlook, Dayforce
* 10 Key by touch
* AP/AR/Reserve accounting skills
* Excellent oral and written communication skills
* HR/Payroll processing skills
* Able to multi task
* Excellent customer service
* Serve Safe certified
Contact this candidate