Route Driver Quality Control
Resume:
Joel Gray
Rosedale, MD *****
*************@*****.***
I am hardworking, reliable, & easy to train.
Authorized to work in the US for any employer
Work Experience
Route Driver
Denver Portable Restrooms-White Marsh, MD
January 2024 to August 2024
• Developed strong relationships with customers, providing exceptional service and addressing any concerns or issues promptly
• Maintained cleanliness and organization of the delivery vehicle at all times to uphold company standards
• Coordinated with dispatchers or supervisors to communicate any delays or changes in the delivery schedule promptly
• Safely operated specialized equipment such as lift gates or pallet jacks when required for loading/ unloading heavy items
• Implemented safety measures and best practices to minimize the risk of accidents or injuries during deliveries
• Maintained a professional appearance and demeanor while interacting with customers at all times
• Achieved an average on-time delivery rate of XX% by effectively managing routes and adapting to changing circumstances
• Developed expertise in navigating various routes within assigned territory, minimizing travel time between locations
• Collaborated with dispatchers to optimize route schedules based on real-time traffic conditions for timely deliveries
• Demonstrated excellent communication skills when coordinating with customers regarding special requests or instructions for deliveries
Route Driver
Maryland Portable Restrooms-Glen Arm, MD
March 2022 to January 2024
• Managed inventory levels and maintained accurate records of product quantities for efficient route planning
• Developed strong relationships with customers, providing exceptional service and addressing any concerns or issues promptly
• Implemented a new routing system that optimized delivery routes, resulting in a XX% reduction in fuel costs
• Resolved customer complaints or inquiries regarding deliveries, demonstrating excellent problem- solving skills
• Maintained cleanliness and organization of the delivery vehicle at all times to uphold company standards
• Adhered to all traffic laws and safety regulations while operating the delivery vehicle on public roads
• Coordinated with dispatchers or supervisors to communicate any delays or changes in the delivery schedule promptly
• Conducted regular checks on delivered products for quality control purposes, reporting any damaged goods immediately
• Maintained detailed records of mileage, fuel consumption, and other relevant data related to daily operations
• Implemented safety measures and best practices to minimize the risk of accidents or injuries during deliveries
• Maintained a professional appearance and demeanor while interacting with customers at all times
• Managed customer complaints in a timely manner, ensuring satisfactory resolution and maintaining positive relationships
• Achieved an average on-time delivery rate of XX% by effectively managing routes and adapting to changing circumstances
• Contributed to cost-saving initiatives by optimizing fuel consumption through efficient route planning
• Received commendation from management for consistently meeting or exceeding daily delivery targets
• Demonstrated strong attention to detail when verifying product quantities against invoices before delivery
• Successfully resolved XX% of customer complaints within one business day, improving overall customer experience
• Maintained a clean driving record throughout employment tenure, adhering to traffic laws and regulations at all times
• Efficiently managed time between deliveries, ensuring prompt arrival at each location without compromising safety standards
• Developed expertise in navigating various routes within assigned territory, minimizing travel time between locations
• Collaborated with dispatchers to optimize route schedules based on real-time traffic conditions for timely deliveries
• Demonstrated excellent communication skills when coordinating with customers regarding special requests or instructions for deliveries
Warehouse Worker
Chesapeake Beverage-White Marsh, MD
September 2021 to March 2022
• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Achieved a perfect attendance record over XX months of employment at the warehouse facility
• Closely followed all safety protocols when handling heavy machinery or working at heights
• Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Achieved an average picking rate of XX items per hour, exceeding department standards
• Operated pallet jacks and hand trucks to move materials within the warehouse
• Maintained knowledge of safety regulations and best practices for handling hazardous materials
• Assisted in the organization and maintenance of warehouse layout for optimal space utilization
• Achieved a record-breaking productivity rate during peak season by consistently meeting or exceeding daily picking targets
• Maintained accurate records of damaged or defective products, facilitating efficient returns or exchanges with suppliers
• Packed fragile items using appropriate protective packaging materials (e.g., bubble wrap) to minimize breakage during transit
Pest Control Technician
Ehrlich Pest Control-Hunt Valley, MD
January 2009 to September 2021
• Conducted thorough inspections of residential and commercial properties to identify pest infestations and determine the most effective treatment plan
• Applied pesticides in accordance with safety regulations and industry best practices to eliminate pests while minimizing environmental impact
• Educated clients on pest prevention measures, providing tailored recommendations to address specific infestation concerns
• Utilized advanced pest control equipment and technology to efficiently locate and eradicate pests from various environments
• Maintained accurate records of service visits, treatments applied, and client communications for compliance purposes
• Collaborated with team members to strategize and execute integrated pest management plans for large-scale infestations
• Responded promptly to service requests, demonstrating strong customer service skills in addressing client inquiries and concerns
• Identified structural vulnerabilities that could lead to future pest problems, offering proactive solutions for long-term prevention
• Participated in ongoing training programs to stay updated on the latest industry regulations, treatment methods, and product innovations
• Managed inventory of pesticides, baits, traps, and protective gear ensuring an adequate supply for efficient operations
• Implemented a new scheduling system resulting in a XX% increase in daily appointments completed
• Achieved a XX% reduction in customer complaints through improved communication strategies
• Led training sessions for new technicians on proper pesticide application techniques
• Developed a comprehensive pest identification guide used by the team as a reference tool during inspections
• Suggested improvements to existing safety protocols resulting in zero workplace accidents over XX months
• Consistently met or exceeded monthly performance targets related to service completion times Retail Store Manager
Rite Aid-Baltimore, MD
February 1994 to December 2009
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Developed and executed marketing campaigns to increase foot traffic and promote new products
• Managed a team of XX employees, providing training, coaching, and performance evaluations
• Achieved XX% increase in sales revenue through strategic pricing adjustments and promotional events
• Implemented cost-saving measures by optimizing inventory levels and reducing shrinkage by XX%
• Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies to maximize profitability
• Collaborated with vendors to negotiate favorable terms for merchandise procurement while maintaining quality standards
• Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
• Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
• Led the successful launch of new product lines resulting in XX% increase in overall store revenue within the first quarter
• Created employee incentive programs that improved morale, productivity, and overall team performance levels by XX%
• Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
Radioman
United States Navy, USN-Newport, RI
December 1989 to December 1993
1. Provided ship to shore, ship to air, & ship to ship communications by use of teletype, & handheld devices.
2. Managed message trafficking through teletype, crypto, & shore based communication centers. 3. Executed troubleshooting on RF/AF communication machines, as well as intercom systems. 4. Did routine maintenance upkeep on RF/AF communication machines, intercom systems, & ships antennas.
5. Was in daily communication with my CO, XO, OPS, & COM Officers on messaging, operating procedures,
& interaction with world events.
6. Was an integral part in Desert Storm/Shield.
7. Had 24 hour communication with my CO, XO, OPS, & COMM Officers. 8. Had a Top Secret Clearance.
9. Was promoted from an E1-E-4 in 4 yrs.
10. Went on 5 deployments in 4 yrs. 4 of them to the Gulf & 1 Med. 11. Was promoted to shift leader in 2yrs.
12. Went to 3 weeks of Firefighting School & 12 weeks of SYSCOM OPS School which was a recommendation of my CO, XO, OPS, COM Officers, my Chief Petty Officer, & 1st Class Petty Officer. I ranked in the top 5% of my class out of 51 students. Education
High school diploma
Northern Senior High - Baltimore, MD
September 1987 to May 1989
High School
Archbishop Curley - Baltimore, MD
September 1985 to June 1987
Skills
• Route Driving
• Retail Management
• Warehouse experience
• Delivery Driver Experience
• Pest Control
• Management
• Active Directory
• Troubleshooting
Certifications and Licenses
Driver's License
Pesticide Applicator’s License
DOT Hazardous Waste Manifest
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