Human Resources Customer Service

Ralynn S. Ruth

Professional Summary

Resourceful self-starter with strong written and verbal communication skills dedicated to achieving organizational success. Looking for a part-time position that offers flexibility and professional development.

Skills

Customer Service & Support

Communication

Data Entry

Process Improvement

Project Management

Transcription

Compliance

Training

Recruitment

Experience

University of Arkansas for Medical Sciences (UAMS)

Senior HR Business Partner 12.2022 – present (Remote, Little Rock, AR, USA)

oFocused on providing exceptional customer support and cultivating relationships with stakeholders.

oReview organizational processes and provide overview trainings.

oLed a process improvement team concentrated on communication and collaboration across HR functional areas.

oSubmit financial transactions – Processed expense reports, arranged travel, and completed purchase requisitions.

oTeam Leadership Coach – provide professional development counseling.

Senior HR Consultant 5.2021 – 12.2022 (Remote, Little Rock, AR, USA)

oProvided guidance to customers on policies, compliance, discipline, and other processes.

oTracked employee rights including FMLA & disability cases in database and spreadsheet reports.

oConducted employee investigations and transcribed interviews for reports.

oOversaw Employee Terminations (Offboarding and Clearance Process), reviewed database for noncompliance.

oTeam Lead – designed processes and trainings.

Tyson Foods, Inc.

HR Manager 4.2019 – 4.2021 (On-site, White Hall, AR, USA)

oAdvised and trained production supervisors on company policies and procedures.

oResponsible for onboarding, investigation, and reports. Compiled data into the system.

oFacilitated focus group discussions.

oAnalyzed site KPIs and reports to determine strategy for improvement.

Arkansas Department of Veterans Affairs (ADVA)

HR Consultant 5.2018 – 11.2018 (Hybrid Schedule, North Little Rock, AR, USA)

oMaintained schedules for 110 direct care staff members across 8 different workstations; Supervised ancillary staff.

oCoordinated transport logistics; Recorded daily staffing logs, clock times, call-ins, leave requests, and tardiness.

oManaged staff communications, in-service trainings, investigations, quality assurance and performance improvement.

oUtilized research and data to make strategic decisions about future organizational plans.

University of Arkansas for Medical Sciences (UAMS)

HR Generalist 9.2017 – 2.2018 (Hybrid Schedule, Little Rock, AR, USA)

oProvided guidance, support, and technical expertise for all HR-related issues and customer inquiries.

oConducted audits to ensure data consistency and alignment of business practices, guidelines, and policies.

oDemonstrated excellent customer service and strong communication skills across all levels of the org.

oCollected, keyed, and interpreted quantitative data to drive important HR decisions.

City of Pine Bluff

HR Manager 8.2011 – 9.2017 (On-site, Pine Bluff, AR, USA)

oProcessed performance evaluations, employee relations issues, grievances, appeals, workers' compensation, FMLA, disability, and other customer requests.

oMaintained budget and reconciled invoices.

oProven ability to effectively communicate, plan, direct, and organize work for all levels of staff.

Education: Masters Degree, Xavier University of Louisiana, New Orleans, LA (Completed)

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