Customer Service Unit Clerk

Novella Spence

New York, NY

Medical administrator with 3+ years of expertise in surveillance, customer service, problem-solving, and organizational skills. Experienced in assisting the nursing staff by assisting in the planning, organizing, and implementing of activities within the nursing station. Under the direction of the Nurse Manager, the Unit Clerk performs clerical and receptionist duties while ensuring the physical environment of the area is well-maintained. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Work Experience

Medical Administrator

Foot and Ankle Surgeons Of New York City-Manhattan, NY January 2022 to December 2023

● The Unit Clerk plays a critical role in supporting the nursing staff by assisting in the planning, organizing, and implementing of activities within the nursing station

● Under the direction of the Nurse Manager, the Unit Clerk performs clerical and receptionist duties while ensuring the physical environment of the area is well-maintained

● Alert nursing staff to new medical orders and test/procedural results

● Identify and verify patient charts and reports before filing

● Ensure accuracy in all clerical tasks

● Implement staffing policies

● Assist nurses by delivering specimens, medications, charts, and requisitions

● Call in consultations within appropriate time frames and complete consult sheets

● Demonstrate knowledge of medical and pharmaceutical terminology

● Exhibit the 4C’s of Commitment, Compassion, Competence, and Communication Security Officer

Bowery Residents Committee-Manhattan, NY

January 2020 to December 2022

● Daily, patrol the building and its grounds, monitor all activity in and out of the facility, and endeavor to prevent vandalism, theft, fire, and disturbances within the facility.

● Periodically tour buildings and grounds, examine doors, windows, and gates to secure them.

● Confront unauthorized persons for questioning, route or detain them, or telephone police for assistance.

● Check cars and verify if vehicles are parked in restricted areas, such as fire zones, turnarounds, ambulance entrances, or reserved parking spaces.

● Check exterior lighting and access routes to emergency and fire entrances

● Conduct regular health and safety checks to ensure a safe environment.

● Visually identify, correct, and record safety hazards, coordinating roles with several security staff.

● Conduct regular security meetings; provide updated security protocol to 20+ staff; engage in ongoing training.

● Actively promote safe work practices, ensuring compliance with OSHA standards and preventive measures.

Education

Institute of Medical and Business Careers - Pittsburgh Campus January 2025 to December 2025

Nonviolent Crisis Prevention & Intervention Training (CPI) - New York, NY January 2024 to December 2024

Security Guard License - Security Officer - New York, NY January 2024 to December 2024

New York, NY

Skills

• knowledge of X-ray

• Sonograms

• Phlebotomy

• EKG

• Vital Signs Monitoring

• Medication Mgmt.

• Patient Care

• Clinical Assistance

• Infection Control Soft Skills: Communication

• Customer Service

• Building Rapport

• Problem-Solving

• Organizational Skills

• Surveillance

• collaboration

• Quality assurance

• Data analyst

• People management

• proficiency in Excel

• Microsoft Ability to type 100 wpm.

Certifications and Licenses

Guard Card

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