Customer Service Representative
Resume:
Shannon Hayes
Colorado Springs, CO *****
**************@*****.***
Work Experience
Housekeeping 14.50
Fairfield Inn Colorado Springs East Ballpark-Colorado Springs, CO June 2024 to Present
• Ensured all linens were properly laundered and replaced in guest rooms according to established standards
• Stocked and replenished amenities such as toiletries, towels, and other supplies in guest rooms
• Responded promptly to guests' requests for additional items or services with a friendly and helpful attitude
• Demonstrated attention to detail by inspecting each room thoroughly after cleaning to ensure it met quality standards
• Fostered positive relationships with guests by providing personalized service based on their preferences or special requests
• Closely followed hotel policies regarding privacy protection while performing housekeeping duties Customer Service Representative
7-Eleven-Colorado Springs, CO
September 2023 to May 2024
1. Greeting customers
2. Running register
3. Keeping area clean
4. Cooking foods
5. Making sure coffee is fresh and keeping station clean as well 6. Setting cooler
• Stocking shelves and putting away truck
Customer Service Representative
Circle K-Colorado Springs, CO
December 2019 to December 2021
Greeting customers. Handling cash and credit cards. Stocking shelves, checking in vendors. Cleaning store. Putting up the truck orders. Ordering for truck
• Greeted customers
• Resolved customer issues
• Responded to inquiries and issues
• Operated the cash register
Customer Service Representative
Circle K-Madison, IN
June 2016 to September 2018
Greeting customers. Handling cash and credit cards. Stocking shelves, checking in vendors. Cleaning store. Putting up the truck orders. Ordering for truck Housekeeping
Extended Stay Hotels-Colorado Springs, CO
August 2015 to August 2018
Cleaning and sanitizing rooms. Making beds, cleaning bathroom sanitizing bathroom. Dusting and vacuuming rooms.
Education
High school diploma
Falcon High School - Falcon, CO
September 1989 to May 1991
Skills
• Merchandising (10+ years)
• Upselling (10+ years)
• Communication skills (10+ years)
• Phone etiquette (10+ years)
• Cash handling (10+ years)
• Stocking (10+ years)
• Cashiering (10+ years)
• Sales (10+ years)
• Customer service (10+ years)
• Basic maths (10+ years)
• Retail maths (10+ years)
• Retail sales (10+ years)
• Retail Management (10+ years)
• Coffee Experience
• Cash register
• Customer support
• Cooking
• Hotel experience
• POS
Assessments
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Dog & cat groomer — Proficient
February 2023
Dog and cat grooming in a salon setting
Full results: Proficient
Food service fit: Crew member — Proficient
May 2022
Measures the traits that are important for successful food service crew members Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Business math — Proficient
April 2022
Using basic math to solve problems in a business context Full results: Proficient
Food service: Customer situations — Proficient
February 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Retail customer service — Completed
February 2022
Responding to customer situations in a retail setting Full results: Completed
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Proofreading — Completed
February 2023
Finding and correcting errors in written texts
Full results: Completed
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Workplace safety — Proficient
April 2022
Using safe practices at work
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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