Service Representative Customer

Debra Pickett

Canandaigua, NY *****

******************@***********.***

+1-585-***-****

Dependable and Enthusiastic career professional with over 10 years’ experience working in the customer services field. Adept at overseeing operations in a management role, as well as working efficiently within a team setting to achieve business prerogatives. Excellent at dealing with high pressure situations and critical thinking.

Work Experience

Sales Associate

The Outdoor Store

· Greeted customers when entering the establishment.

· Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.

· Computed sale prices, total purchases, and received and processed cash or credit payment.

· Prepared merchandise for purchases.

· Answered questions regarding the store and its merchandise.

· Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

· Described merchandise and explained use as well as operations to customers.

· Arranged and displayed merchandise to promote sales.

· Preformed inventory of stocks and requisition of new stocks.

· Exchanged merchandise for customers and accepted returns.

· Watched for and recognized security risks and thefts.

· Placed special orders as well as called other stores to find desired items.

· Cleaned shelves, counters, and tables.

· Maintained records.

· Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and made deposits.

· Bagged and packaged purchases and wrapped gifts.

· Helped customers try on merchandise.

Customer Service Representative

Customer Service Representative

· Conferred with customers by telephone and in person to provide information about products and services.

· Took and entered orders, canceled accounts as well as obtained details of complaints.

· Checked to ensure that appropriate changes were made to resolve customers’ problems.

· Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.

· Resolved customers’ service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

· Completed contract forms, prepared change of address records, as well as issued service discontinuance orders, using computers.

· Referred unresolved customer grievances to designated departments for further investigation.

· Determined charges for services requested, collected deposits of payments, and arranged for billing.

· Contacted customers to respond to inquiries.

· Solicited sales of new and additional services and products.

· Ordered tests that could determine the causes of product malfunctions.

· Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

· Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Store Associate/General Laborer

Frontier Painting-Stanley, NY

Store Associate/ General Laborer

G. E Remodeling-Victor, NY

Store Associate

Cleaning Concepts-Naples, NY

Education

College Degree in Graphic Design

Skills

• Order Entry

• Remodeling

• Carpentry

• Banquet experience

• Serving

• Bartending

• Food service

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