Quality Control Assurance

Jolanda Dent

**********@*****.*** (***) *** – ***9

SUMMARY 30+ years Management experience with extensive logistics, project management and customer service background. Reliable manager successful at operating in high-volume, fast-paced environments. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities. SKILLS

● Detail Oriented

● Strong Interpersonal Skills

● Employee Training and Development

● Staff Management

● Venipuncture

● Quality Management

● Organizational Skills

● Team building and Motivation

● Problem Solving

● Collaboration

WORK HISTORY

Medical Laboratory Technician Travel York Hospital - York, Maine 11/2023 - 02/2024

● Perform functions of Microbiology lab procedures (Inoculation, Incubation, Isolation, Observation, and Identification).

● Perform accurate and timely laboratory testing by analyzing proficiency testing samples according to instructions and complete within the allowable time frame

● Perform stat procedures within established turnaround time targets

● Perform quality control procedures per protocol and handle all problem and /or critical laboratory specimens/test results

Medical Laboratory Technician Travel Crozer Medical Center -Chester, PA 12/2022 - 11/2023

● Performed all functions of Hematology (Coagulation, Hematopoiesis, Laboratory Methods in Hematology, Special Hematology Procedures, Red Blood Cell and White Blood Cell Morphology and Disorders, Platelets, Quality Control, Quality Assurance, Quality Improvement, and Laboratory Compliance)

● Performed all functions of Chemistry (Clinical Chemistry, Urinalysis/Body Fluids, Endocrinology, Heme Derivatives, Toxicology, Therapeutic Drug Monitoring, Quality Control, Quality Assurance, Quality Improvement, and Laboratory Compliance)

● Performed all functions of Microbiology (Bacteriology, Mycology, Parasitology, Virology, Quality Control, Quality Assurance, Quality Improvement, and Laboratory Compliance)

Onsite Operations Specialist/Supervisor Brooks Life Science - Indianapolis, IN 10/2014 – 10/2021

● Supported the execution of on-site implementation project plan from beginning to end as instructed by the Brooks (BLS) project leadership team.

● Supervised and managed more than 60 onsite staff

● Provided on the job training and mentorship of client on-site technicians on all processes and procedures for a smooth transition.

● Performed all functions methodically and in accordance with Standard Operating Procedures (SOPs)

● Followed all safety requirements for working with infectious and non-infectious biological materials, radioactive materials, chemical compounds and drug products.

● Adhered to FDA Good Practices (GMP, GTP, GLP, GDP), International Organization of Standards (ISO), College of American Pathologists (CAP) standards and other regulatory requirements as outlined in SOPs

● Performed sample processing requests to include package receipt, in-bound shipments, data entry, sample accessioning, sample labeling, assignment of storage and processing of discard requests via web inventory management system or manually created and unscheduled shipments

● Assisted others in resolving technical or operational problems to ensure an accurate and timely resolution

● Proactively managed and drove the resolution of client issues while promoting continuous process improvement

● Ensured adherence to all BLS quality and safety policies and SOPs as well as assigned location safety policies

● Performed routine and non-routine quality checks as directed Phlebotomist/Specimen Processor Aerotek - Indianapolis, IN 02/2013 - 11/2014

● Completed appropriate routing, handling, and processing of various specimens

● Manually processed and/or loaded patient samples onto pre-analytical automated equipment for specimen processing

● Centrifuged samples and stored them at the correct temperature as dictated by accepted specimen requirement and handling procedures

● Demonstrated an understanding of the compliance policies related to test ordering

● Completed all required written documentation legibly and within assigned timeframe

● Met or exceeded all performance expectations including maintaining strong attendance, adhering to work schedule, and demonstrating core Aerotek values and behaviors as reflected by work performance and interaction with the team

● Participated in and support all Quality Assurance and Quality Improvement endeavors for the laboratory, as applicable

Phlebotomist/Specimen Processor Med Lab - Indianapolis, IN 06/2011 - 02/2013

● Collected specimens according to established procedures

● Administered oral solutions according to established training

● Confirmed and verified patient information and all written and electronic orders utilizing lab technology systems or directory of services.

● Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database

● Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.

● Performed departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed

● Read, understand and complied with departmental policies, protocols and procedures and ensure that all staff members followed instructions

● Maintained all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs

● Completed training courses and kept up to date with the latest phlebotomy techniques

Phlebotomist/Specimen Processor Ball Memorial Hospital Muncie, IN 04/2009-01/2011

Phlebotomist/Specimen Processor Meridian Mental Health Muncie, IN 12/2004-03/2009

Phlebotomist/Specimen Processor Open Door Health Center Muncie, IN 08/1997-12/2004

INSTRUMENTS / NETWORKS

Iris (Urinalysis), DXI ( Chemistry), DXH (Hematology), Cellavision, Sysmex, Stago, Bio Fire, Revogene / Cerner, Epic, Paragon, Remisol EDUCATION

Associate of Science in Nursing

Fortis College

AWARDS Brooks Life Science

North Star Award 2017

Brooks Life Science

Team Leadership Award 2021

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