Program Management Office Leader

Kelly Ann Sosa

Address: Windermere, FL

Phone: 862-***-**** Email: ********.****@*****.***

Experienced Director/Portfolio Manager/Program Manager

Results Driven, Customer Focused Leader with extensive experience in delivering multi-million-dollar global portfolios/projects of technology solutions that support business growth and increase operational efficiencies. Believes in building strong relationships to achieve goals. Energetic and passionate about transparency into key priorities to support financially savvy, progressive solutions and training programs that motivate and develop teams to deliver ambitious results and meet business commitments.

PROFESSIONAL SKILLS:

IT Governance/Risk Management (SOX, PCI, Audits)

Organizational and Digital Transformation

Process/Cost Improvement & Optimization/Lean Six Sigma

Process Mapping/Business Case Development

IT Strategic and Financial Planning, including Cloud Migration needs (Salesforce, ServiceNow, AWS, Workday, Jira, Mobile)

Portfolio, Program & Project Management/Governance (waterfall, Agile or hybrid)

Change and Release Management (ITIL)

Vendor Management & Accountability

Quality Management

Employee Engagement

Mergers & Acquisitions (M&A)

Tools: MS 365, PowerBI, Confluence, Smartsheet, Clarity, Azure DevOps, HP ALM, Miro, Teams, Slack, D3 Security Platform

PROFESSIONAL EXPERIENCE

IT and Business Consultant Aug 2021 – Present

Provided consulting services for companies in the entertainment/hospitality and financial services industries, as well as coaching for individuals in Program Office roles, such as Project/Program Managers, Release Managers, and Financial Controllers. Assess competencies and provided recommendations for upskilling.

Client: Disney (EPMO Program Management)

Partnered with business and IT technology leaders to implement an Enterprise-wide rollout strategy of a security platform intended to align security controls with standardized policies and governance for a media/entertainment organization by using cohesive workflows, standardized intelligence and reporting.

Significant Accomplishments:

Implemented program across 11 business units.

Developed a business strategy planning process to support the implementation of key business objectives.

Established standardized testing metrics and defect management reporting.

Developed relationships with stakeholders to meet aggressive timelines and budget considerations.

Client: Northern Trust Bank (Vulnerability Management Lead and Enterprise DevOps Adoption Consultant)

Developed a framework for managing enterprise system hardening and compliance gaps. Developed a DevOps Adoption framework to support intake and an enterprise tool rollout, as well as the modernization and standardization of IT practices and tools.

Significant Accomplishments:

Drove remediation of critical vulnerabilities (static application security testing (SAST/Checkmarx), dynamic application security testing (DAST/InsightAppSec), as well as tool integrations, to meet compliance needs and deadlines.

Led integration of test results into ServiceNow (VMT tickets) to enable collaboration across all workstreams. Included open-source governance (enabling the scanning of third-party libraries, determining which libraries were certified for use).

Developed and implemented a program governance structure to support a migration to Azure DevOps and GitHub:

oJIRA to Boards

oHP ALM / Zephyr / Excel to Test Plans

oAtlassian Bitbucket / Bamboo to Git Hub / Git actions, packages, etc.

oIntegration of Infrastructure-related work and teams

oIntegration of Vulnerability Management scan results

WYNDHAM DESTINATIONS/WYNDHAM EXCHANGE & RENTALS 2008 –2020

IT Director / Release, Portfolio and Program Management Jan 2018 – May 2020

Established a global release management function to support an organizational Agile transformation and integration. Partnered together with more than 30 business and IT groups to drive an effective system and rollout which brought about expanded consumer loyalty and satisfaction (e.g., 3.4 to 4.1 out of 5) along with annualized reserve funds of $2.4M. Championed and implemented a Demand Management process integrated into the SDLC which provided a centralized, organizational view of prioritized work for robust capacity planning. Led strategy for migration to AWS for B2B, B2C sites within an aggressive timeframe (< 12 months). Managed Demand Management budget and forecasting processes.

Significant Accomplishments:

Partnered with and coached business unit pioneers and IT control teams to ensure the Agile transformation approach (lean/Agile principles) enabled the company’s mission, values, and team objectives via collaboration, influence, and negotiation.

Drove operational and process excellence, such as the implementation of CI/CD deployments, which eliminated 25% of build/deploy issues and allowed team members to redirect to the AWS migration of eCommerce applications.

Established standardized metrics, reporting, and capacity planning methodologies.

Developed and managed a multi-year strategic IT roadmap with short, midterm and long-term plans supported by waterfall, Agile and hybrid program/project delivery approaches.

Drove the centralization of program/project team data into one tool, which supported the development of an automated dashboard, standardization of IT processes, and elimination of manual status reporting.

Coached program managers/product teams with technical, procedural oversight, as well as a common understanding of roles/responsibilities to ensure high quality, customer satisfaction and accurate financials.

Member of the Transformation Leadership Team which coached the Product Team in the identification and creation of the Delivery Teams which delivered key product capabilities.

Senior Manager Jan 2010 – Jan 2018

Partnered with IT, business, and finance leadership to develop and execute a successful Agile transformation that enabled more frequent, higher value-added releases to our global customers. Managed budget and forecasting processes.

Significant Accomplishments:

Distinguished and initiated the rollout of processes to support a more robust release process.

Evolved code deployment practices, established quality measurements, as well as agile release and change processes, such as CI/CD and strategy for migration to Salesforce CMS.

Assessed existing status of Vacation Club's Release Management model to actualize 'speedy successes' and build a legitimate key methodology for propelling governance at the Enterprise level.

Owned the Release Management lifecycle which included planning, organizing, and the administration of deliveries across different workstreams.

Improved software engineering processes and practices associated with building, deployment, and updates of software, tools, and environments by managing cross-initiative interdependencies to ensure the integrity of a release could be measured and benchmarked.

Led Jira workflow and process updates required across all workstreams to support enterprise level reporting.

Appointed to the inaugural Women in IT Committee which collaborated to develop a new mentoring and training program for IT leaders.

Technical Manager, Quality Management Jan 2008-Jan 2010

Established isolated infrastructure environments to support IT best practices for general governance, financial, operational, security and risk management, and application development. Responsible for 40 offshore and 12 onshore staff members who successfully transitioned from manual to automated functional and performance test execution. Process improvements led to a 60% reduction of offshore team members and 25% onshore team members. Managed budget and forecasting process for this function.

Significant Accomplishments:

Established IT resource onboarding/offloading processes.

Partnered with IT, business teams, and vendors to ensure continuity of development and testing support for upcoming changes to non-production and Production environments.

Motivated and developed staff via effective recruiting, training, coaching, feedback, and career counseling to deliver ambitious results.

Member of the inaugural Diversity Council which recommended representation and initial operating model to ensure diversity and inclusion across the company.

CIT GROUP 2000 – 2008

Senior Manager, Enterprise Project Management Office Jan 2007 – Jan 2008

Developed, maintained, and matured project management standards guiding the project portfolio and cultivated project management best practices across the Systems and Technology Services organization and business line PMOs.

Significant Accomplishments:

Created Enterprise-wide project management and tools training. Advised, prompted, trained, and mentored Program Managers/PMs/staff on guidelines, strategies, instruments, and applications.

Characterized, normalized, and implemented project assessment and reporting standards.

Co-chaired the Architectural Review Board, whose mission was to maintain the integrity of the corporate architecture, resolve architectural ambiguities, issues, and conflicts, grant dispensations for non-compliant solutions, and identify project gaps, which could affect budgetary and funding considerations.

IT Governance stakeholder on the Service Oriented Architecture (SOA) Center of Excellence, which governed and managed the development, ownership, and integration of services into the application environment.

Enterprise Solutions Manager Jan 2005 – Jan 2007

Established and managed a team to deliver effective solutions for resolving complex business challenges across the Enterprise. Developed, automated and implemented an Enterprise-level SDLC to over 1600 IT and 400 business unit members, a standardized change control process with role-based training programs, in addition to the automation of critical business functions (Sarbanes-Oxley related) to integrate controls.

Significant Accomplishments:

Established and automated SDLC with integrated security and risk controls to align with technical and process standards/methodologies and reduced infrastructure process documentation by 25%.

Developed and implemented automated program/project status dashboards for key stakeholders.

Enterprise Applications Release Manager / Interim Production Support Manager Jan 2002 – Jan 2005

Responsible for Tier II application and N-Tier support, disaster recovery documentation, as well as Production and QA client/server environment management and maintenance.

Significant Accomplishments:

Implemented release schedules and a resource allocation process across technical teams and global business units to mitigate training and Production availability issues by 45%.

Spearheaded and facilitated the adoption and use of control processes within the Enterprise development team and its supported business units which reduced break/fixes by 40%.

EDUCATION & CREDENTIALS

MS, Management, Stevens Institute of Technology

BA, Business Administration, Concentrations: Economics / Marketing, Rutgers University

Project Management Professional (PMP), 2007

Certified Scrum Master (CSM), 2021

Scrum Product Owner Certified (SPOC), 2024

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