Front Office Manager

Irene Babaran

**** ****** **** ***

Fresno, TX **545

Cell (702) 526- 7771

Home Office 281-***-****

*************@*****.***

SUMMARY

Customer focused business professional with extensive and diversified experience in sales, healthcare, insurance billing and collections. Expertise in building and maintaining patient and customer relationships, skilled in conflict resolution and strategies to recruit new business clientele, advanced level of organization skills for business management. Demonstrates ability to analyze data through demographic reports for the development and increase of flow. Recognized as a team leader that focuses on developing and supporting individuals with a very positive work ethic and drive coupled with effective interpersonal and communication skills to achieve established goals and impact to the fullest. PROFESSIONAL EXPERIENCE

Carol Alvarado, DDS, PC

Dr. Carol K. Alvarado

Practice Administrator

2020-2023

I am an experienced practice administrator that handled all aspects of the front office. My management and consulting experience along with my clinical experience has given me the skills to work at the front office doing all of the administration.

-Financing

-Scheduling

-A/R

-Claims Submissions

-Fee Schedules/Credentialing

-Social Media/Google Reviews

-Assisted with Clinical Training and Guidance

-Treatment Planning/Charting

-Patient Notes/Narratives

-Insurance Verifications

-Mail/Email/Text Office Communications

-Collections/Production

-Pre-Authorizations

-Trained Special Needs Clinical Assistant

Pearl Dental

Dr. Falguni Mehta

Practice Administrator

2019-2020

Experienced, energetic and highly motivated practice administrator that ensured that the practice worked efficiently while providing a professional, friendly point of communication for patients, doctor and staff.

-Thorough understanding of dental office operations

-Proficiency in using dental insurance and payment processing

-Experience with Eaglesoft Software

-Excellent customer service skills

-Excellent phone and electronic communication skills.

-Helped office increase production and collection.

-Helped office with social media and online presence

-Credentialing

-A/R Reports

-Claim Submissions and Appeals

-Financing through CareCredit

Long Meadows Family Dentistry

Dr. Ekta Sagar

Office Manager/Account Manager

2019

Experienced office manager/dental consultant helped the office correct and maintain their A/R reports. Maintained office production goal of $125,000 month.

-Account audits

-AM/PM huddles with doctor and staff

-Case presentations/financing

-Assisted staff with generating treatment plans with correct coding and pricing

-Trained front staff and cross-trained back staff.

-Daily/weekly meetings with doctor

-Employee Relations

-Trained staff on the Eaglesoft software and IAPlus

-Explained account details to patients

Simply Smiles Family & Cosmetic Dentistry

Dr. Shandra Cushingberry-Rand

Office Manager/ (Employee Relations)

2010-2019

Business professional with vast knowledge of insurance, office management and customer service skills. Handled all the office administration and managed front and back staff. Employee Relations:

-Interviewing, hiring and training front and back staff

-Disciplinary Action/Written warnings

-Created written agreements/contracts for all staff

-Employee evaluations/Pay rates

-Created policies for employee handbook

-Texas Workforce claims

-Employee Wages Earned Forms

-Better Business Bureau claims

-Assisted with court cases in litigation

-OSHA/HIPAA/Radiation Compliance Books

Financing:

-Healthcare credit cards

-Payment plans through 3rd party

-A/R reports

-Forwarded accts to collection agency

-Financial arrangements

-Credit card authorization forms

-Handled all financial files

-Patient discounts

Insurance:

-Audit the patients' charts

-Check their eligibility, benefits and history

-Familiar with insurance terms/guidelines

-Auditing patient charts

-Implementation of office protocols

-Patient education

-Financial consultations

-All insurance claims

-Provider participation contracts

A to Z Dental

Dr. Purvi Parikh

Dental Consultant

2009, 2016, 2017

Business professional hired for her dental experience and knowledge throughout the years. Referred to Dr. Purvi Parikh by a patient at Dr. Behramji Mehta’s office that was impressed with my customer service skills and my dental knowledge.

Insurance:

-Verification Forms

-Tips and Tricks

-Narratives

-Claim Status

-Fee Schedule Increases

Policies:

-Employee Handbook

-Disciplinary Action Forms

-Job Descriptions/Handbooks

Social Media:

Facebook Page

Solution Reach Patient Communications

Financing:

-Financial Forms

-Credit Card Authorization Forms

-CareCredit training for employees

Credentialing:

-Contract Agreements

-Updated Contact Information

-Letters to Insurance

Legal Reversal, Houston, TX

Business Development Manager

2010-2011

Concentration of developing strategies to channel relationships for general sales with marketing. business development operational function to support the selling function of a company. To convey the necessary details of each contract detail advising on, drafting and enforcing sales policies and processes. Sales and Marketing – Generating leads for possible sales throughout Houston and the surrounding areas for online legal directory for attorneys practicing in the State of Texas. All advertisements viewed on website are intended to increase traffic and public awareness of this directory. Follow-up sales activity, information management, performance monitoring, progress of opportunities in relation to the sales process for satisfaction guaranteed. Business Presentations and Meetings ·Set up appointments with law firms, attorneys, associates, paralegals and their legal secretaries/assistants directly to go over the details of contracts, terms and pricings. Conference calls with attorneys and director of operations to finalize deals/contracts. business model design/pitch and presentation rehearsals. Advertising- Work one on one with director to help bring Spanish legal seekers looking for assistance with directory. Translator between Director, Spanish newspapers, and advertisement conversions. Formal proposal and presentation management and writing to capture business management and development.

Account Installation- Guide and assist attorneys to fill out the required paperwork for current single or multiple attorney contracts with the particular term chosen. Information including basic information, professional licenses/certifications, education/degrees, and primary fields of law they specialize in. To garner any factual information for development and graphic design for web advertisement. To call attorney and inform when they are on the website and to allow them to make as many changes as they would like to achieve ultimate approval and satisfaction on their advertisement.

Dr. Behramji J. Mehta BDS, Sugar Land, TX

Office Manager

2008-2010

Accountable for all aspects of excellent customer service to achieve patient’s satisfaction. Provided extensive knowledge of dental procedures, dental coding, insurance terms/conditions/guidelines. Informed clientele of most current data, changes and updates with their insurance plans to help serve their needs and help them understand their out of pocket expenses before the proposed treatment was rendered.

· Financing-Assisted patients with credit applications for healthcare financing options such as Care Credit, ChaseHealthAdvance and Citihealth to help them financially afford their treatment. Provided necessary information regarding the different payment options and promotions available through these different financial institutions to help them decide which card was best suited for them. Payment plans were made solely between me and patient if not approved to help expedite the treatment and facilitate patient’s needs.

· Insurance/Billing- Submitted claims electronically daily for hygiene and simple restorative procedures. Submitted claims by mail which required x-rays, narratives and appeals to procedures denied. Provided all necessary information to insurance companies to minimize the amount of claims denied and rejected. Checked electronic claims submission reports and insurance aging report for rejections to make corrections and resubmit.

· Credentialing and Contracting- Enrolled provider with new insurance plans not enrolled with to attract patients and increase production. Contacted provider relations to forward information and application for new provider contracts and agreements. Maintained credentialing and re- credentialing information for provider to maintain his agreement with the various insurance carriers. Monitored insurance websites to assure provider’s information was correct and accurate. Would check status of provider contracts and negotiated fees and renegotiated increase in provider’s compensation from insurances.

· Patient information- Audited charts for accuracy and discrepancies. Medical updates, insurance verifications, contact information, pictures for profiles, HIPAA forms, consent forms, office email and voicemail, pull charts, file charts, fax, copy, routing slips. Make their next appt in advance to maintain patients in the books. Took x-rays and duplicated x-rays for insurance claims and referrals. Logged patients’ cases in and out of software to keep track of their cases and appointments.

· Treatment Plans- Presented patients with treatment plans with the best estimate according to their benefits description after reviewing all their insurance terms, conditions and guidelines. Explained procedures and fees and helped them understand that although we strive to give them a close estimate for treatment it was not a guarantee of payment. If two insurances, explained the coordination of benefits including co-payments and deductibles. Submitted pre-estimates to insurance companies for major services to make certain my assumptions were correct. Emailed treatment plans to patients per their request to remind them of pending treatment. Monitored recall and unscheduled treatment lists to maintain high production days.

· Accounts and Collections- Entered and itemized insurance payments in each correspondent account by date of service. Making insurance adjustments where applicable if allowed amount or considered charge differed from billed amount. Monitored merchant services and telecheck statements to assure aggregated amounts were correctly deposited monthly. Viewed aging report for outstanding balances and delinquent accounts to be forwarded to collection agency. In charge of day sheets, adjustment sheets and deposit slips after each business day. Called patients to discuss balances and mailed detailed statements for their understanding.

· Marketing- Promoted dental products and services to patients, friends and family. Explained different options to current clientele and outsiders not discussing remedies, ideals of practice or diagnosing treatment. Assisted with dental discount plan applications for uninsured patients who were interested in coverage. Advised patients of possible options to accomplish the smile they desired with the different services that were available. Dr. Mark V. Edwards DDS, Houston, TX

Front Desk Manager/Dental Assistant

2007-2008

Responsible for helping patients to the best of my ability and providing excellent customer service. Assisted Dr. when necessary or when short of staff. Front Desk- Verified insurance for new and established patients and updated patient information and medical updates. Entered treatment plans in easy dental software for the treatment plan coordinator to present to patients. Operator to all phone lines, messaging and forwarding calls to staff. Sent carecredit pre-approvals by fax for patients with treatment plans over $500 by providing patient’s basic information. Submitted claims electronically and by mail if x-rays and additional information was requested. Scheduled patients for their next recall appointment and for treatment.

Dental Assistant-Helped take x-rays on patients such as periapicals and bitewings. Helped set up operatories and trays for patients in advance. Sterilized instruments and kept back operatories as well as front desk area clean. Assisted doctor with dental implants in 6 hand chairside assisting when huge cases were scheduled.

Flamingo Family Dentistry

Dr. David J. Elkins DDS, Las Vegas, NV

Head Dental Assistant

2003-2007

Offered my unconditional assistance and loyalty to doctor till he retired. Assisted him and trained new staff for busy dental practice. Offered my help in the clinical area, as well as, the front when time was permitted. Dental Assisting- Assisted with minor, basic and major procedures for family and cosmetic dentistry. Set up rooms and trays, seated the patients and prepared them for doctor to come in and start treatment after their questions were answered. Kept OSHA book and regulations up to date and with accurate information. Entered treatment plans, perio charting, treatment notes, clinical notes, and other information for patients currently in treatment in dentrix software in operatories. Supplies and Equipment- In charge of ordering supplies for doctor and helping keep costs low annually. Worked out a system with a sales representative that worked for me and doctor for years to help doctor save money on supplies. When equipment was broken, needed to be replace or needed to be repaired I was there to inspect the problem for easy fixes. If too complicated then equipment personnel was contacted. Maintained equipment with good maintenance weekly and monthly.

Front Desk- Called recall and unscheduled treatment plans when time was permitted. Pulled charts, filed charts & confirmed appointments. Filed E.O.B.s, answered phones, scheduled appointments and credit card/check/cash handling.

Rooney and Associates Insurance Agency, Cathy Rooney, Las Vegas, NV Secretary

2005- Temp Assignment

Phone operator, fax, copy and mail paperwork, take messages and forward calls. Helped with policy endorsements and gathered client information to simplify supervisor’s work. 50 WPM, bilingual, Microsoft word and Microsoft excel.

EDUCATION

Astrodome Dental Career Center- 2001-2002-Certificate of Completion 300 hours Externship sites- San Jose Clinic-Downtown Houston, UT Dental Branch Medical Center Houston, TX, and Dr. Elgin Wells Orthodontics South Loop West Houston, TX Dental Conventions- American Dental Association, Oahu, HI, 2007, California Dental Association, Anaheim, CA 2005 and 2006.

Houston Community College Central Campus-2000-2001-15credits incomplete major Stephen F. Austin High School-Houston, TX Class of 2000 (Finished my academics early - In 1999)

Memberships: American Association of Dental Office Managers & National Association of Professional Women

REFERENCES

Dr. Purvi M. Parikh and Mehul Parikh – A to Z Dental Dr. Shandra Cushingberry-Rand – Simply Smiles

Dr. Cade Foust – Simply Smiles Ex-Contractor

Vivian Lee Elkins – Widow of Dr. David J. Elkins

Christine Kotek – Dental Hygienist - Dr. David Elkins Korey Jimenez – Legal Reversal

Dr. Falguni Mehta and Chetan Mehta– Pearl Dental

Leyann Adi - Dental Assistant - Dr. Carol Alvarado Emily Ekness - Special Needs Employee - Dr. Carol Alvarado

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