Sales Coordinator

Jenifer M. Herendeen

Rochester, NY

585-***-**** ****************@*****.*** LinkedIn Profile

Professional Summary

Detail-oriented Service Coordinator with over 4 years of experience in administrative support, HRIS database management, and customer service. Expertise in service dispatching, scheduling, and optimizing workflows using Lean Six Sigma principles. Proven success in CRM tools like Salesforce and Microsoft Office for task execution and reporting. Adept at maintaining compliance, managing service agreements, and ensuring customer satisfaction.

Work Experience

WM – Sales Coordinator

Remote May 2022 – Present

• Handled customer inquiries and provided administrative support for service dispatching and scheduling.

• Maintained accurate service records and work orders in Salesforce CRM, ensuring operational efficiency.

• Leveraged Lean Six Sigma principles to optimize workflows, reducing errors and improving service tracking.

Fairfield Inn & Suites – Internal Auditor

• Sep 2022 – Nov 2022Conducted compliance audits, ensuring adherence to regulatory and corporate policies.Managed inventory audits and reconciled discrepancies to improve inventory accuracy.

Boloe Music – Senior HR Generalist

Remote Jan 2018 – Apr 2022

• Managed recruitment and onboarding processes, ensuring timely placement of employees.

• Administered service agreements and HRIS databases, providing accurate employee and service tracking.

Education

Western Governors University

Bachelor’s in Human Resource Management (Ongoing) Dec 2022 – Nov 2025 SUNY Brockport, REOC

Certificate in Medical Office Management/Administration Certifications

• Lean Six Sigma Foundations – PMI

• Salesforce Essential Training – LinkedIn Learning

• HR Management – OHSC

• Microsoft Excel Certification – GoSkills

Key Skills

• Service Coordination: Dispatching, scheduling, work order creation

• CRM Tools: Salesforce, iCare proficiency

• Data Management: MS Office Suite, workflow optimization

• Customer Service: Problem resolution, client communication

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