Customer Service Shuttle Driver
Resume:
JOSHUA LLEWELLYN
Objective
Highly-motivated customer service/sales professional, seeking a strong company to build a career with.
Skills & Abilities
SALES & CUSTOMER SERVICE
•8+ years experience engaging prospective clients and securing sales.
•10+ years experience delivering exceptional customer service and resolving difficult issues.
CLERICAL & ADMINISTRATIVE
•15 years of hands-on work with all Microsoft Office programs (i,e. excel, outlook, quickbooks, etc.)
•65 wpm typing and 125 spm 10-key
•5 + years compiling/forwarding tax documents via fax/copier
Experience
ACCOUNT REVIEW AGENT WALMART.COM OCT 2022- PRESENT
•Seasonal remote inbound call agent. Delivery exceptional service to customers while also reviewing all contacts for potential fraud activity. Forwarding findings to appropriate departments and close fraudulent accounts when necessary, logging all actions in relevant databases. Navigate knowledge banks, salesforce systems, and VOIP softphone.
VALET DRIVER/SHUTTLE DRIVER PARKING MANAGEMENT SERVICES INC. APR 2019- FEB 2022
•Greet guests and direct incoming traffic, assist with luggage while filling out vehicle tickets or informing guests, park vehicles in a safe and responsible manner, assist front-desk staff with deliveries and other miscellaneous tasks, completing accountability reports. Drive Exxon employees and other hotel guests to destinations in the greater Houston area using Marriott shuttle (Ford Transit 350 passenger)
RESERVATIONS AGENT UHAUL MOVING AND STORAGE AUG 2018- MAR 2019
•Inbound customer service and reservations calls. Use standard account verification protocols to authenticate. Cross reference internal/external knowledge bases to assist customers. Look for, and execute, opportunities to up-sell services. Meet daily reservations and sales volume quotas. Assist guests with securing equipment and storage facilities, calling physical Uhaul locations as necessary.
OWNER/OPERATOR AT HOME AUTO DETAILING AUG 2012- OCT 2022
•Contacting prospective clients, selling services, delivering precise work, ensuring repeat business vis-à-vis customer satisfaction, design business cards and brochures, maintain and file taxes (1040, 1099), vehicle interiror/exterior cleaning and resoration.
References
DR. MARCIN VACLAW
5+ years detailing client
TARA NOSSA
5+ years detailing client
WAYNE HUTH
Owner- PMS Inc.
*****@******.***
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