Customer Service Advocate

Yolanda Whetstone

*************@*****.*** 702-***-**** North Las Vegas, NV

Summary

Seasoned professional with 27 years of experience, including recent remote role as Customer Advocate at Dialog Direct. Expertise in customer service, claims processing, and bar management, with a strong record of maintaining high accuracy and excellence. Seeking to leverage remote work skills and extensive customer interaction experience in a new Remote position.

Work Experience

Dialog Direct

Customer Advocate (Remote) 2021 - 2024

• Managed customer inquiries regarding utility billing, facilitated the initiation and termination of electrical services, and processed membership modifications.

• Resolved billing inconsistencies by conducting thorough analyses, ensuring accurate charges on customer accounts.

• Advised customers on cost-effective approaches to energy usage, contributing to enhanced customer satisfaction through strategic billing management.

Detroit Blues Café

Manager 2018 - 2021

• Managed inventory control, ensuring consistent availability of kitchen and bar supplies by accurately tracking and ordering necessary items.

• Conducted staff interviews and selections, enhancing bar operations through strategic team composition.

• Maintained daily updates on social media platforms to promote upcoming bar events and facilitated the preparation of credit card systems and registers for daily transactions. Blue Cross Blue Shield of Michigan

Customer Service Representative 1997 - 2017

• Addressed and resolved customer inquiries through telephone communication, ensuring clear explanation of insurance determinations and fostering customer understanding.

• Demonstrated professionalism by maintaining composure and courtesy while handling interactions with frustrated or hostile clientele, thus upholding company service standards.

• Accurately prepared reports, managed records, and drafted correspondence related to customer service activities, contributing to the operational efficiency and data integrity of the service team. Education

Wayne State University

Bachelor of Science in Business Administration, Business Administration Dec 2003

Contact this candidate