Customer Service Digital Transformation

Stephen Brock

760-***-**** **********@*****.*** Indio, CA 92201

With over two decades of entrepreneurial experience, including a successful tenure at The Lunchbox, I excel in small business and data analytics and logistics. My leadership significantly enhanced customer satisfaction and streamlined costs, leveraging digital transformation and effective communication to surpass business objectives, while keeping all digital files completely up to date.

SKILLS

Digital transformation.

Highly proficient in Word, Excel, Outlook.

Ability to multitask.

Verbal and written communication.

Record input with a high degree of accuracy.

EXPREIENCE

OWNER Palm Desert, CA

Esbee Computing June 1997 - Present

Managed the daily operations related to customer service, information management and marketing.

Maintained a high standard of customer service through quality assurance checks.

Built solid foundation of business acumen, technical skills, and proven operational practices.

RESTAURANT OWNER Palm Desert, CA

The Lunchbox January 2012 - March 2020

Managed daily operations of restaurant including staff scheduling, and inventory.

Provided excellent customer service promptly responding to guest needs/wishes.

Maintained an extensive local customer database: birthdays, anniversaries, etc.

Kept accurate records encompassing all aspects of the business.

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