Service Representative Customer

LAKIA ALFORD

** ******** ****** ******, ** *****· 470-***-****

***********@******.***

Responsible for working with multiple departments to ensure customers are satisfied. Assisted customers over email, phone and in person.

EXPERIENCE

JULY 2022 – PRESENT

CUSTOMER SERVICE REPRESENTATIVE, WALMART

Fulfills customer orders by reviewing, locating, preparing, and packaging orders with one main goal of Customer Satisfaction.

JULY 2019 – APRIL 2020

PICKER PACKER, VISIBLE

Pulled and Packed orders based on company production guidelines. Utilize requisition and order sheets to meet deadlines. Made sure that orders were placed in shipping containers correctly preparing for shipment.

MAY 2018 – JUNE 2019

CUSTOMER SERVICE REPRESENTATIVE, TARGET

Processed sales transactions, accepted payments, answered customer questions about products or services, reconciled cash draw.

EDUCATION

MAY 2018

HIGH SCHOOL DIPLOMA, LANGSTON HUGHES HIGH SCHOOL

SKILLS

Customer Consulting

Problem Resolution

Time Management

Data Entry

Order Processing

Team Player

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