Customer Service High School

AE

Amy Elkins

*** ********* **. ***#****, Knoxville, Tennessee, 37919, US 865-***-**** ***********.**@*****.*** Focused and motivated, excellent customer communication skills with a strong work ethic and the ability to thrive in a team based environment.

1996 High School - Morristown-Hamblen West High School - Morristown, TN 4/22 to Present Crew Shift Leader - Petro's Chili & Chips - Farragut - Knoxville, TN Opening prep work

Preparation, presentation of food in accordance with quality standards. Worked full-service food taking orders, preparing meals, and collecting payments. 2/20 to 3/22 Assembler - Hicks Plastics Company - Knoxville - Knoxville, TN installed plastic headlights into casings.

Built containers and packed parts according to specific packing instructions. Completed quality records, scrap reports, and machine logs and entered them into a database. 5/18 to 2/20 Customer Service Representative - Pure Water Technologies - Knoxville, TN Provided each customer with exceptional service by listening to their concerns and answering their questions. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Helped customers with billing, payment processing, and customer service policies and procedures. 7/13 to 3/18 Assembler - Tuff Torq Corporation - Morristown, TN Assembled transmissions for lawnmowers.

Set up and assembled components, sub-assemblies, and assemblies by hand and automatically. Checked finished parts and components for quality assurance and to look for any last-minute problems. Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.

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