Front Desk Customer Service

HEATHER NACAF *** Chatham St. Sharpsburg, GA 706-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Seeking an enthusiastic position as a customer service specialist.

Extensive experience in customer service, data entry and hospitality.

Ability to lead others, multi-task and have effective communication.

Excellent communicator with the ability to adapt to any type of environment.

Flexible, upbeat attitude with immense qualities in helping others.

WORK HISTORY

Hilton

Front Desk Services, Peachtree City, GA 08/2023 to Current

Provide exceptional front desk services to all guest, directing

Followed up with clients to evaluate temp employee performance and client satisfaction.

Demonstrate proper telephone etiquette, listening attentively to support guest requests and needs.

Paramount Hospitality

Assistant Manager, Atlanta, 08/2021 to 8/2023

Respond to all guest requests, complaints and / or accidents presented at the Front Desk or through reservations, phone calls and walk-ins.

Maximize room revenue and occupancy by reviewing status daily and analyzing variances and maintained close observation of daily house counts.

Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.

Conduct effective interviewing skills to actively recruit new staff members.

Operate all aspects of the front office system to help support front desk guest services.

Stay knowledgeable about the accident prevention program which includes all safety issues by communicating, educating and enforcing issues through department meetings.

Able to effectively investigate issues, reporting and follow up on employee and guest accidents.

ICN

Data Entry Clerk, Winter Park, 01/2019 to 4/2020

Review and verify data for accuracy and completeness to ensure quality assurance.

Entered and updated information by entering data to customer’s that were interested in educational programs.

Maintained and updated existing data records, ensuring all information is current and correct.

Ensure all data processing activities comply with company policies and relevant regulations.

Followed up with clients to evaluate temp employee performance and client satisfaction.

Collaborate with team members and other departments to resolve any data discrepancies.

Maintained through documentation of all data processing activities, reporting inaccuracies to management.

EBG

Customer Service Representative, Orlando, FL 01/2017 to 12/2019

Responsible for answering heavy call volume to support customers and employees with various discounts.

Support customers with navigating through the website to find various deals and promotional opportunities.

Made documentations to customer accounts and explained accurate details to support each client.

Update information accurately, maintained a professional speaking voice giving clear and precise information.

EDUCATION

H.S. Diploma- L.W. Higgins – Marrero, LA

TECHNICAL SKILLS

Data entry, Typing (45wpm), 10-key calculator, Microsoft office suite, PowerPoint, PEP, Fosse, Zendesk

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