Apex, api, Lwc, customization, configuration,integration

Sai Chetan

Email: ********.***@*****.*** Phone: 860-***-****

Trailblazer ID: https://www.salesforce.com/trailblazer/sdeekonda18

SUMMARY

Overall 5+ of experience in Salesforce.com as an Admin, Developer & BA.

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems, and project life cycle processes.

Worked closely with Business users to enable business processes using SFDC.

Experience in working in an Agile Methodology environment.

Expertise in developing UI Components using Lightning Process Builder, Apex Controllers, HTML, XML, Java Script, CSS, and Bootstrap.

Converted org from Classic to Lightning improving UI, UX, and performance.

Built reusable UI/UX components with the lightning component framework.

Knowledge of Salesforce Visualforce Pages, Visualforce components, creating Visual Workflows, Salesforce support communities, and Chatter groups.

Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC testing, and Batch Apex for complex data processing.

Experience in using the Workbench tool for SOQL queries, SOSL, and REST Explorer.

Strong understanding of Component Events and Application Events and Handling them

Experienced in deploying between Production and Sandboxes using Eclipse IDE, Force.com Migration Tool, and Change Sets.

Used Lightning process builder for visualizing and creating automated business processes and worked on Agile methodologies where requirements, design, testing, and deployment need to be done as early as possible.

Converted Process Builders to Flows.

Developed REST and SOAP-based requests for communicating with Web services.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & and App-exchange applications.

Implemented Data Loader to load data from the Marketing Cloud to the Service Cloud.

Integrated Marketing Cloud with Salesforce for building campaigns, sending emails, and tracking results.

Well Well-versed in Defect Tracking Tools including HP Quality Center and JIRA.

Experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform, SAAS (Software as a Service) application running in Cloud Computing Environment.

Implementation and Integration experience using Custom Objects, Custom Tabs, Workflow Rules, and Role-based Page Layouts and Record Types, Approvals, Assignment Rules. This also includes Custom Reports, Report Folders, and Report extractions to various formats as per the Client and application Requirements.

Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.

Implemented security and sharing rules at object, field, and record levels for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Lead the tactical execution of email campaigns, including developing HTML email templates, executing QA test plans, managing deployment, and analyzing the delivery/inbox placement of marketing emails and automation programs.

Played a vital role in implementing secure identity management and Single Sign-on (SSO) applications.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

CERTIFICATIONS

●Salesforce Certified Associate

●Salesforce Certified Administrator

●Salesforce Certified Advanced Administrator

●Salesforce Certified Platform App Builder

●Salesforce Certified Platform Developer 1

●Salesforce Certified Platform Developer 2

●Salesforce Certified Sales Cloud Consultant

●Salesforce Certified Service Cloud Consultant

TECHNICAL SKILLS

Skill Category

Used Tools

Development Skills

Lightning Web Components, Aura Components, Lightning, Apex, Visual Force, S-Control, Force.com Explorer, Apex Data Loader, SOQL, SOSL, Flows, Bootstrap.

Development Tools

Visual Studio Code (VS Code), Git, GitHub, TFS, Eclipse

General Skills

Agile methodology, JIRA, Scrum, Kanban, CRM, SDLC processes, Software architecture, Application Design and development, Testing, Deployment, Cross-functional teamwork, Stakeholder management, Testing and Debugging, MS Word, Excel, PowerPoint, Visio, and MS Project.

Web Technologies

Web services, HTML, XML, CSS, and JavaScript

API’s

REST, SOAP, Bulk, MetaData, Streaming

WORK EXPERIENCE

ETCC, Dallas, TX May 2022 - Present

Salesforce Admin & Developer

Responsibilities:

Added Lightning Component to Lightning Pages and Record Pages and worked on Apex classes, and Visualforce.

Developed reusable Lightning Components using Aura Framework to enhance UI/UX for mobile and web.

Created Lightning App containers to organize components. Configured navigation and branding elements.

Built custom Lightning Pages for specific user experiences by assembling Lightning components.

Implemented Lightning Data Service for seamless integration of Aura components with Salesforce data and reduced code.

Used Lightning events for communication between components and handling component events.

Involved in Salesforce.com Application Setup activities and customized the applications to match the organization's functional needs.

Wrote comprehensive Jest unit tests for Lightning Web Components covering rendering, methods, and wire services. Asserted DOM elements, component state, and output.

Troubleshot LWC errors and issues using the browser developer console and JS debug logs. Identified root causes by enabling debug mode and logging in components.

Fixed incorrect data binding, HTML markup, broken component communication, and infinite loops in LWC code. Traced issues to custom JavaScript methods and wiring.

Mocked wire adapters and child components with Jest to isolate components under test from external dependencies. Verified component behavior under different simulated data scenarios.

Leveraged data-test-id attributes and snapshot testing to validate component markup and prevent regressions.

Created approval processes, flows, and process builders to automate business processes.

Pages, Controller classes, and Apex Triggers for various functional needs in the application.

Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.

Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit the needs of the application.

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns and designed the solutions for business and technical requirements by customizing various standard and custom objects.

Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, and Auto-Response Rules to suit the needs of the application.

Configured Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.

Effectively created picklists, dependent picklists, and junction objects to establish the connectivity among objects.

Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

Extensively involved in Unit Testing using Test Methods of Force.Com utilities.

Used Data Loader (insert and update more than 50,000 records) and bulk import or export of data from Salesforce.com objects to create custom layouts as per client requirements.

Maintained user roles, security, and profiles, wherever necessary.

Developed assignment rules while handling Leads to route the Queues to the right groups.

Effectively communicate technical issues and resolve problems at all levels of the organization.

Implemented Pick lists, Dependent Pick lists, validations, and formula fields to the custom objects.

Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Implemented new enhancements including the creation of Workflow, email alerts, and email templates.

Set up Role hierarchy and create sharing rules to limit data visibility.

Experience working with Salesforce sandbox and production environments, deployment of code using change sets.

Involved in troubleshooting and resolving issues related to integration and developed Apex classes with REST calls to connect to web services.

Developed various Visualforce Pages, and Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Created relevant documentation: Business Requirement Document (BRD), Functional Requirements Document (FRD), UML diagrams - Use Cases, Sequence Diagrams, Process Flow Charts, and Prototypes, such as Wireframes.

Designed and developed SFDX packages for enterprise deployment.

C-Tech Solutions, IND Jun 2020 – Dec 2021

Salesforce Admin & Developer

Responsibilities:

Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.

Worked closely with the sales team and business analysts performed a detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Converted org from Classic to Lightning improving UI, UX, and performance.

Leveraged Lightning Design System (SLDS) to build responsive, mobile-friendly components with consistent styling.

Added accessibility features to Lightning components like proper markup, labels, and support for screen readers.

Implemented CSS styling, client-side controllers, and Secure Component for data binding.

Created custom Aura components like modal dialogs, data tables, forms, charts, etc.

Reused components efficiently across Lightning pages and recorded pages using App Builder.

Used Lightning Testing Service for writing Aura component unit tests to achieve code coverage.

Designed and developed Apex Classes, and Apex Triggers for various functional needs in the application.

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, and Visual Force Pages to suit the needs of the application.

Created Profiles and Contacts and Opportunities in Sales Cloud In lieu of Marketing cloud needs.

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports, and Dashboards.

Created Custom Buttons on various objects Using JavaScript.

Designed various web pages in Visual Force using HTML, JavaScript, and Bootstrap for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry.

Utilized sharing rules, public groups, and Roles to open data restricted via OWD settings.

Created marketing campaign using Exact Target, monitored their run and reporting, and configured salesforce and marketing cloud integration user along with configuration in salesforce.

Worked on the Approval process, Lightning Process Builder, and workflows to automate business processes without depending on custom code development.

Designing, Implementing, and deploying the Custom objects, Page layouts, and Visual force pages.

Testing and migrating the code to the Deployment instance after testing.

Created Workflow rules to automate the business process and send automated Email alerts.

Used Force.com Eclipse IDE plug-in to manage, author, debug, and deploy Force.com applications in the Eclipse development environment.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Zen Technologies, IND Jan 2019 – May 2020

Salesforce Administrator

Responsibilities:

Created and optimized Flows to automate business processes for efficiency and scalability. Flows spanned use cases such as lead assignment, case management, and approval workflows.

Leveraged Flows for complex logic, conditional branching, and managing governance limits. Built flows with various elements including Record Creates/Updates, Fast Lookups, etc.

Implemented Auto-launched Flows triggered by platform events to enable real-time automation and notifications.

Used Flows in Community Cloud portals to add self-service capabilities for customers/partners and reduce manual workloads.

Integrated Flows with other Salesforce automations such as Process Builder and Workflows to optimize end-to-end processes.

Integrated Flows with other Salesforce automations such as Process Builder and Workflows to optimize end-to-end processes.

Responsible for the availability of warehouse management systems, which are used extensively across the branches for inventory and stock distribution.

Provide in-depth operational analysis of the Network and recommendations for IT alternatives in support of strategic modernization efforts.

Ensure all the necessary IT technical business partners are on the major incident technical bridge and lead technical triage to fast restoral of customer-impacting incidents; demonstrating technical knowledge and leadership ability to direct technical teams to the root cause and resolution in a timely fashion.

Customized Leads by creating a Lead process for various groups, assignment rules, web-to-lead, and custom lead conversion.

Implemented Case Management Automation to track and solve customer issues by creating the support process, record types, and assignment and escalation rules.

Configured Partner and Customer portal for the users in the organization for Partner selling.

Administered, configured, and managed Salesforce application user Profiles, Roles, and Permission Sets, generating Security tokens, and upgrading to managed app exchange packages.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Tasks, Events, Leads, Campaigns, Reports, and Dashboards.

Experience in implementing the Many-to-many, Look-up, and Master-Detail relationships and automating the business Processes using Approval Processes, Workflow, Process Builder, Escalation Rules, and Auto-Response Rules.

Expert in customizing and implementing Validation Rules, Workflow Rules, Process Builders, Approval Processes, Record Types, Assignment/Sharing Rules, Reports, and Dashboards.

Created custom pipeline reports and other reports for different business users using tabular, summary, and matrix reports and dashboards.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Worked on Salesforce integration with JIRA Performed Unit, Integration, Regression, and User Acceptance Testing.

Provided post-implementation support to assist end-users in creating reports, dashboards, and specific Administration tasks including creating and maintaining user profiles and privileges.

Responsible for driving end-user adoption by assisting in day-to-day Salesforce CRM support, including managing releases and change control processes.

IWS, IND Jan 2018 – Dec 2018

Associate Salesforce Business Analyst & Administrator

Responsibilities:

●Analyzing business processes to define functionality and design specifications.

●Understanding, analyzing, interpreting, and documenting process workflows.

●Conducting system demonstrations and coordinating the creation of user guides.

●Reviewing and editing requirements, specifications, business processes, and recommendations in accordance with recently introduced processes, functionality, and/or proposed solutions.

●Communicated status, risks, and issues to senior management and helped in co-creating effective solutions to deal with them.

●Analyzing practices, programs and policies, and business processes to develop performance reports and meet operational needs.

●Introducing appropriate software (Salesforce) to effectively deal with CRM in accordance with business needs and requirements.

●Administrating (Salesforce), configuring and reporting analytics.

●Executing projects from initiation to closing.

●Preparing project proposals, project schedules, costing, UAT, and pertinent documentation for the project such as Business Requirement Documents and System’s Functional and Technical specifications.

●Involved in gathering business requirements through interviews, observations, and interactions with various teams.

●Analyzing and implementing corresponding Salesforce solutions/applications per business requirements.

●Creating users, roles, and public groups and implementing sharing rules to provide appropriate access to data.

●Using field-level security to manage the visibility and accessibility of fields for various profiles.

●Creating summary reports, matrix reports, and dashboards.

●Importing data from Excel sheets to Leads, Accounts, Candidates, Recruiters, Contacts, and Projects using Import Wizard, and Data Loader.

●Creating page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

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