Customer Service Call Center

Mason Avery

678-***-**** ************@*****.*** *223 Tyne Way Stone Mountain GA 30088 United States

Profile

A highly motivated customer service professional with over 5 years of experience in fast- paced environments. Proficient in Microsoft Office Suite, managing multiple applications simultaneously, and delivering excellent customer service in a transactional call center setting. Strong critical thinking and problem-solving skills, with a track record of promotions and leadership roles.

Experience

Manager In Training

Sixt Rent a Car, Buckhead, GA

Dec 2023 - Present

• Provide exceptional customer service, ensuring an optimal rental experience by maximizing sales and upselling services.

• Operate efficiently in multiple software systems, preparing rental agreements and communicating with customers via phone and email.

Owner

Flavor Guru Catering, Stone Mountain, GA

Aug 2022 - Present

• Manage all aspects of customer service, including phone, email, and in-person interaction.

• Oversee daily operations, including inventory management, marketing, and staff training. Senior Sales Coach

Carlotz, Atlanta, GA

Aug 2021 - Jul 2022

• Coached teams to achieve top three sales ranking, handling all customer interactions, and utilizing CRM tools to manage data.

• Solved customer inquiries regarding sales and consignment process efficiently while maintaining high satisfaction

Employee Support Specialist

Koch Business Solutions, Atlanta, GA

Apr 2019 - May 2020

• Provided customer support for payroll and benefits inquiries, managing records in SAP and Clarify systems.

• Worked remotely, utilizing Microsoft Teams for virtual meetings and call-based customer interactions. Education

Bachelors of Arts in Hospitality Administration

Kentucky State University, 2011

High School Diploma

Redan High School, 2007 Skills

• Microsoft Office Suite (Word, Excel, Teams) – Extensive experience managing files, records, and data in a fast- paced environment.

• Call Center Applications – Familiarity with navigating multiple applications simultaneously to provide accurate information while on calls.

• Customer Service & Sales – Expertise in handling customer inquiries, upselling, and managing expectations to ensure high satisfaction.

• Critical Thinking & Problem Solving – Ability to analyze situations quickly, present solutions, and make decisions under pressure.

• Stable, High-Speed Internet Access – Reliable setup for remote work, with direct connection to a router and 100 Mbps+ internet.

• Team Leadership & Staff Training – Proven success in training and managing teams to achieve high sales and customer satisfaction.

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