Customer Service Team Members

Ogbonna, Nneoma

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OGBONNA, NNEOMA IMMACULATE.

*, ***** ******, *****, ********,Lagos, Nigeria.

Tel: (+234)813-***-**** E-mail – *********@*****.*** PERSONAL

PROFILE

A client engagement specialist with hands on experience in the banking industry. Equipped with excellent communication skill and adequate training, I am keen on helping customers find creative solution to enquiries. I am seeking opportunity to work in a visionary organization with a view to applying my technical competencies to help clients have wonderful experiences whilst abiding to set standards and best practices.

EDUCATION UNIVERSITE PROTESTANTE DE L’AFRIQUE DE L’OUEST BENIN REPUBLIC

B.Sc, Business Administration

FEDERAL POLYTECHNIC NEKEDE

OND, Baking and Finance

ST PAULS COMPREHENSIVE COLLEGE

West African Senior School Certificate (WASSCE)

2018-2021

2012-2014

SKILLS Strong written and verbal communication skills

Innovative and ability to use personal initiative if the need arises.

Team Player with good Inter personal skills

Ability to multitask and prioritize key task

Ability to work effectively with minimum supervision

Proficient with the use of M S Office (Word, Excel and PowerPoint).

WORK

HISTORY

Yalo Technologies 2023---Present

Team Lead (customer service)

• Communicate effectively with team members, ensuring the delivery of business information

• Motivate team members to achieve target

• Conduct regular team briefing sessions within agreed timescales to ensure that all relevant information’s are cascaded

• Develop and execute plan to ensure that there is continuity of customer service process delivery in the even of unplanned absence of team members

(including self)

Ogbonna, Nneoma

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Access Bank PLC 2016 – 2023

Customer Experience Officer

• Ensuring seamless onboarding and account opening for different class of client( individuals and corporate)

• Ensure identity verification of potential clients before opening of account

• Maintain up to date knowledge of products and services and give assistance to client when needed

• Good knowledge of customer onboarding process as it relates to opening bank accounts

• Resolve product or service problems by clarifying customers complaint, determining the root cause of the problem and proffering creative solutions

• Escalating service failures to relevant departments across the bank

• Liaise with different stakeholders across various departments to ensure clients complaints are resolved within the SLA

• Informing and educating clients about new products and its features

• Handle large volume calls on a day-to-day basis with a sense of calm and good work ethic

• Accept deposit from clients and ensured that transaction instruments are in tandem with physical cash collected.

• Maintaining and balancing cash drawers and reconciling discrepancies

• Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, handling international money transfer.

Polaris Bank Limited 2013 - 2014

Cash and teller Intern

• Accepted deposit from clients and ensured that transaction instruments are in tandem with physical cash collected.

• Maintaining and balancing cash drawers and reconciling discrepancies

• Tracking, recording, reporting, and storing information related to transactions and ensuring all information is accurate and complete.

• Keeping a clean, organized work area and a professional appearance

• Handle large volume calls on a day-to-day basis with a sense of calm and good work ethic

HOBBIES Singing, Travelling and Networking.

Ogbonna, Nneoma

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