Customer Service Accounts Payable

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Michelle Rayner

***********@*****.*** 770-***-****

Cumming, GA

PROFILE

Experienced professional seeking to re-enter the workforce after a leave of absence dedicated to providing care and support for grandchildren. Eager to leverage previous skills and knowledge to contribute to a new opportunity.

PROFESSIONAL EXPERIENCE

Adisseo USA Inc. Alpharetta, GA

Regional Quality Coordinator /Accounts Payable Coordinator March 2006 – February 2013

• Developed and implemented quality processes to ISO 9001:2008 standards.

• Identified areas of improvement in existing quality control procedures and developed corrective action plans.

• Investigated customer complaints regarding product defects or performance issues.

• Conducted internal audits to ensure compliance with established standards and regulations and assisted in external audits.

• Performed root cause analysis investigations into identified process problems or failures.

• Ensured adherence to regulatory guidelines such as ISO 9001:2008 Quality Standards.

• Processed invoices and payments in accordance with company policies and procedures.

• Reconciled vendor statements, investigated and resolved discrepancies.

• Maintained accounts payable files and records in an organized manner.

• Entered data into accounting system to maintain accurate financial records.

• Verified accuracy of coding on invoices prior to processing payments.

• Reviewed employee expense reports for compliance with company policy. Customer Service Representative June 1999 – February 2006

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Tracked orders from start to finish ensuring timely delivery of goods.

• Identify and resolve customer issues and complaints in a timely and effective manner.

• Use problem-solving skills to find solutions and alternatives for customers.

• Handled multiple customer inquiries and tasks simultaneously.

• Prioritize and manage time efficiently to meet customer needs.

• Enter customer information, inquiries, and solutions into SAP.

• Collaborate with colleagues and other departments to address complex customer issues. 2

Marketing Assistant February 1993 – May 1999

• Provided administrative support to the Marketing Department with task such as scheduling meetings, coordinating calendars, and maintaining project documentation.

• Created presentations for internal and external meetings or external clients using PowerPoint.

• Assist in the planning and execution of marketing events, trade shows, webinars, or promotions.

• Coordinated logistics and promotional materials for events.

• Created marketing product labels to meet international standards. CERTIFACTIONS

• ISO 9001:2008 Quality Lead Auditor, Georgia Tech Professional Education

• ISO 9001:2008 Quality Internal Auditor, Georgia Tech Professional Education

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