Customer Service Front Desk
Resume:
Jude
Cockfield
*************@*****.***
New Orleans, LA
Travel Advisor/
Consultant
SKILLS
Conflict Resolution
Problem Solving
Customer Service
Documentation
Research
Team Collaboration
Sales Support
Itinerary Planning
CRM Management
Reservation Systems
Tour Coordination
Budget Planning
Cultural Sensitivity
Client Onboarding
Event Planning
Project Management
Marketing Automation
Adaptability
CAREER OBJECTIVE
World traveler with visits to 13 countries and 36 U.S. states. A detail-oriented professional with a passion for travel, excellent organizational skills, and the ability to provide top-tier customer service.
PROFESSIONAL WORK EXPERIENCE
Uber Driver: Independent Contractor Part-Time
● Safely transported clients to various destinations, providing a concierge-like service with tailored recommendations on dining, attractions, and activities.
● Demonstrated strong customer service skills, fostering positive client interactions and maintaining high ratings.
Digital Handyman: Freelance 2011 – Present
● Implemented marketing automation tools to streamline processes and boost lead generation, benefiting various travel-related initiatives.
● Automated business workflows to increase operational efficiency and accuracy, ensuring seamless service delivery for travel clients.
● Provided strategic consulting to optimize business growth opportunities and improve competitive positioning in the market.
● Designed and maintained websites for diverse business clients, enhancing user experiences to drive engagement.
● Delivered comprehensive training sessions on new systems and procedures for staff, promoting smooth transitions and effective learning.
Front Desk Associate: Crescent Lake Lodge March 2015 – March 2016
● Managed front desk operations for a 100-room full-service historic lodge, ensuring an efficient check-in/out process.
● Coordinated with housekeeping to guarantee room readiness and maintained high guest satisfaction.
● Assisted guests with local information, hotel amenities, and logistics, including shuttle services, to enhance their stay.
● Consistently recognized for outstanding customer service, achieving top performance for three consecutive months.
● Handled guest reservations and maintained detailed records to streamline front desk operations.
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