Project Management Property Management Facility Management

MATTHEW DICRISTINA

*******.**********@*****.*** 631-***-**** Fort Lauderdale, FL 33301

Results-driven multi site leader known for exceptional productivity and efficient task completion. Specialize in facility management, property management, team leadership, operational excellence, and project management. I excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion across multiple locations.

Facility Management

Project Management

Property management

Budgeting

Sales Management

Business Development

Analytics

Hospitality Management

Pipeline Management

Customer retention

Forecasting

Negotiation

Area Manager Industrious - New York, NY 10/2023 - Current Lead multi-location operations for a portfolio of premier properties in downtown NYC, overseeing facility management, service delivery, and team performance to ensure the highest standards of hospitality. Manage P&L analysis for each property, identifying revenue trends and leveraging operational data to drive strategic growth and financial performance.

Collaborate with facilities teams to prioritize property maintenance and capital improvements, ensuring properties are well-maintained and compliant with safety and regulatory standards. Develop and manage property-specific budgets, maximizing profitability and operational efficiency across multiple locations.

Partner with regional leadership to enhance operational performance and achieve sales and service goals, fostering a positive guest experience across all sites. Oversee recruitment, onboarding, and continuous development of Member Experience Managers, ensuring high levels of team engagement and operational effectiveness. Lead regular staff training sessions, reinforcing a culture of exceptional service and hospitality that maintains high Net Promoter Scores (NPS).

Conduct detailed property audits to ensure regulatory compliance, including health and safety standards, food handling, and general facility upkeep.

Organize and promote community-building events at properties to strengthen local partnerships and create new revenue streams.

Regional Director New York Sports Clubs - New York, NY 08/2022 - 09/2023 Provided strategic leadership and operational oversight across multiple facilities, ensuring the seamless delivery of high-quality service and maintained high standard of customer satisfaction. Collaborated with senior leadership to align operational strategies with organizational goals, ensuring the successful execution of business plans across the region. Analyzed facility performance and financial metrics to identify opportunities for operational efficiencies and revenue growth.

Refined and implemented Standard Operating Procedures to streamline operations, improved service delivery, Summary

Skills

Experience

and maintained regulatory compliance.

Worked closely with facilities teams to address maintenance needs and facility enhancements, ensuring all locations remain in optimal condition.

Lead a team of facility managers, providing coaching and performance feedback to drive service excellence and team cohesion.

Responded to member feedback and resolved operational challenges to ensure a consistently high level of guest experience.

Regional Manager GoPuff - New York, NY 05/2021 - 08/2022 Managed a portfolio of 10 warehouse properties, ensuring a clean, safe, and efficiently run operation, while consistently meeting safety and service standards. Spearheaded the successful launch of new markets and fulfillment centers, including overseeing construction, staffing, and operational setup.

Directed the development and implementation of SOPs for regional facilities, ensuring seamless operations and compliance with operational standards.

Coordinated with internal and external teams to address facility needs, from regular maintenance to emergency repairs, ensuring minimal disruption to services.

Led a team of managers in overseeing daily operations, ensuring that customer service and facility maintenance standards were consistently met.

Provided leadership and training for new hires, establishing a strong operational foundation for each location. District Manager LA Fitness - New York, NY 11/2017 - 04/2021 Led a team of 20 managers and 6 facility managers across 20 locations, overseeing day-to-day facility operations and ensuring service delivery met company standards. Managed facility maintenance and repairs, coordinating with contractors for HVAC, electrical, plumbing, fire safety, and roofing needs to maintain smooth operations. Conducted regular site visits to assess facility conditions and identify areas for improvement, ensuring operational and safety standards were met at all locations.

Analyzed key operational metrics and provided targeted coaching to managers, ensuring continuous improvements in service and facility management.

Played a key role in recruiting and developing new talent, conducting interviews, onboarding, and training for managers across the district.

Partnered with leadership to develop and implement sales strategies aimed at recovering lost memberships and boosting revenue during COVID-19 recovery.

Farmingdale State Farmingdale, NY 06/2016

Bachelor of Arts: Business Administration

Education and Training

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