Customer Service Data Entry

Location:

Mesa, AZ

Posted:

November 14, 2024

Contact this candidate

Resume:

Sharai Yattara

Location: Arizona. Phone: 480-***-**** Msg Phone: 602-***-****.

Email: **************@*****.***

Objective: After ten years of customer service, Data Entry, Appointment Setting, Account Specialist, Tele Sales & Medical Assistant, I have developed excellent phone etiquette and effective communication skills from different public relations settings. Efficacy is I bring more than just a voice on the phone. Confident professional with a diverse personality. Execute flawlessly and get the job done. Empathy is a flair for helping people, and my best quality is I remain teachable.

WORK EXPERIENCE

Homesite Insurance Group of the Midwest

Licensed Insurance Agent - (Blended Agent) July 2018 to Current

Obtained an active Property & Casualty Producer's license while here at Homesite.

Ability to consult with clients, support with agents or partners, teammates, leadership, and third-party businesses. Providing clients with adequate coverage and knowledge. Fiducial producer for all parties myself, Homesite, Partners and, clients. Utilizing skills to probe for details that increase premiums or signs of ineligible risks. Supplying support to agents from specific partners, supervisor, coworkers and

Ability in Microsoft 360, Homesite applications, WorkDay, Outlook, and all other sites pertaining to my positions and job functions which are: Solutions, Quoting Homeowners Sales Policies (HO4, HO6, HO3), Flood, Agent Support, and Specialty Products (Basic Dwelling, DP-1, DP-3, 2nd Home, and landlord policies

responsible, initiative-taker, able to work independently, in group, or leading the pack

Excellent at communication, multi-tasking, motivating my peers aiding whenever asked.

Performed beyond in 2019 Solutions Department ranking top third employee and honored to the Circle of excellence

Guitar Chocolate Company Burlingame CA

Retail Customer Service Rep - (Customer services) July 2017 - February 2018

Managed In-bound/outbound Purchase/sales orders requests from customers, brokers, warehouse staff, carriers, sales Representatives and Logistics, business to business correspondence building rapport, up new customer, issued coupons, and took complaints, Invoicing, maintained records/ Oversaw all functions in the retail Department

Bebe Corporate Brisbane CA

Support Center Representative/ Help desk/ Store Support (October 2016 to July 2017)

Managed high inbound/ outbound emails, phone calls for bebe client services & store support Created and resolved help desk tickets for all clients, stores, & Corporate/ Internal

Issued alarm codes for Corporate & Store Employees, issue client Gift cards, Store credits

Remotely took over POS for all store locations to troubleshoot and resolve POS issues.

Created Service Channel tickets to dispatch third party vendors to store locations for all maintenance & emergency service, oversaw all UPS claims regarding lost or stolen packages

FasTrak, San Francisco, CA

Customer Service Specialist (January 2015 - June 2016)

Customer Service Center, Inbound call center agent, updating FasTrak accounts, sharing policy and procedures, process payments for invoices/violations

Advised clients on how to clear up DMV Hold’s reported on their license plates

Primary Financial Services, Phoenix, AZ

3rd Party Collection Agent (February 2013 - June 2013)

AP/ AR on all G.E clients, got payment commitments, Skip-Tracing, Mailed-out proof of payoff’ letters to clients (Creditors TU, Experian, Equifax) that balance was satisfied.

Entrust Bankcard Mesa, AZ

Sales Appointment Coordinator (July 2009 - May 2011)

Set appointments for our Regional Account Managers and local Merchant Processors that take credit, debit or gift cards for payment on goods/ services) to upgrade their processing with a custom-tailored platform that included a portfolio of premium services and benefits.

Sedona Pines Resorts Tempe, AZ

Timeshare/ Telephone Service Rep (February 2008 - July 2009)

Qualified locals for a promotional timeshare tour of the resort. Making reservations for a 5-star resort, along with a complete itinerary that included their tour package & gifts

Cardiology & Cardiovascular Consultants Las Vegas, NV

Back office MA (June 2006 - June 2007)

Pull charts, room patients, vitals, scheduled special testing, checked Coumadin levels,

Maintain and prep exam rooms as well as patients, stocked/sanitized exam rooms and test areas, Records Management, performed EKGs, ECGs, cardiac monitors & Cardiac output.

Health Insurance eligibility/authorizations, Billing & Coding,

Arizona Senior Living Mesa, AZ

Support Staff - Rest Home Caregiver (March 2005 - April 2006)

Helped senior residents in a daily routine, supplying care for each medical health, maintenance, and wellbeing. Logged and Administered all medications

Socialized & logged daily reports on each resident.

INTERESTS

I want a Degree in doing what I love, helping people. I would like to work at a company where I can utilize my talents and develop various skills

SKILLS

Helping clients with making informed decisions while engaging clients & rebuilding value & regaining trust

EXPERT

Help Desk & Support Staff

EXPERT

Processing orders, Payments, Outgoing Mail, Filed Claims with UPS kept records of claim payouts until completion & Maintains accuracy on all PII account information

EXPERT

The Flexibility of Scheduling to Accommodate Business Needs, Working Holidays, Weekends, Early Morning to Graveyard Shift, or Any Other Untraditional Shifts Independently with Little to No Supervision

EXPERT

Appointment Setting, Creating Itineraries for Contractors, Coordinating Multiple Schedules for Clients, Logistics, Sales Team, & Patients

EXPERT

Client Relations, Tele Sales, Phone etiquette, High Call Volume Call Center

EXPERT

Highly Organized

EXPERT

Problem Solving, Multi-Tasking

EXPERT

CAREER HIGHLIGHTS

Able to coordinate several tasks accurately and simultaneously. Combine confidence, patience, determination, and care to troubleshoot any issues. Enjoy working as a team member as well as independently.

EDUCATION

Maricopa Skill Center Phoenix, AZ

G.E.D.

High School or equivalent, (General Studies) (Graduated - May 2001)

Heritage College Las Vegas, NV

C.M.A

Medical Assistant (Diploma) graduated – (January 2004 - November 2004)

Property & Casualty License Phoenix, AZ Las

P&C License

Certificate Holder Nationwide in 47 States – (June 2019 to Current)

References

Sabrina Woon