Data Entry Clerk

Nayely Gamez, B.A - Sociology

951-***-**** - ********@*******.*****.***

Summary

• Bilingual (Spanish) with over 9 years of experience in human resource, customer service, banking, and education industries. Looking to continue my career and develop my expertise.

• Resourceful and dependable mentor who excels in an office environment with proven experience in leading others. Pride myself in my ability to learn quickly and effectively.

• Possess a Bachelor’s Degree in Sociology from California State University, San Marcos (CSUSM) Education / Certifications

Bachelor of Arts in Sociology - California State University - San Marcos (CSUSM) 2021 High School Diploma – Citrus Hill High School 2012 Experience

WESTAT (PIAAC) Rockville, MD Nov 2022 - May 2023 Field Interviewer (Seasonal)

(Remote)

• Built rapport with household members, gaining cooperation to participate in study and data. collection.

• Worked an average of 50-70 cases per month.

• Conducted interviews through questionnaires and exercises.

• Maintained all information secure and confidential.

• Worked and adapted to different personalities and different perspectives.

• Commuted to different areas throughout southern, conducted community outreach.

• Mentor for other team members in my field as point of contact for other field interviewers. Wells Fargo Bank – Temecula, Ca Nov 2014 - Oct 2020 Human Resources

• Mentored and managed employees from onboarding throughout careers.

•Performed verification processes ensuring background checks were completed, education/licenses were received, scheduled training for new hires and existing hires if needed.

• Tracked all correspondence, administration, accommodation according to Wells Fargo requirements along with the companies policies and procedures.

• Processed all leave of absence, monitored all covid 19 inquiries and cases.

• Monitored and tracked all benefit enrollments.

• Built and managed team members relationships with continued and consistent answers and first point of contact.

Personal Banker

• Maintained knowledge of regulations, policies, and procedures of branch.

• Collaborated with all team members, business partners and managers by harvesting great relationships.

• Assisted team members with concerns and provided them with guidance and counseling.

• Effective follow-up with team members who were on leave or returning to work.

• Assisted with annual corporate audits ensuring branch policies were in place. Lead Teller

• Cash handling and balancing cash drawer ensuring customers were given correct amounts.

• Coached team members, team member engagement, along with risk management.

• Conducted interviews with branch managers to recruit the best team members.

• Preventing loss exposure for the branch by making sure we are abiding by the policies and procedures.

• Handled customers’ complaints and concerns, ensuring a great customer experience.

• Approving teller transactions and ensuring we followed compliance and guidelines. s / Softw

● Bilingual, fluent in Spanish

(oral/written)

● Great listener, with excellent oral and

written communication skills

● Proper phone etiquette

● Organized skills

● Proficient with Microsoft Office

applications, computer and office

equipment use

● Strong decision making skills

● Expert at 10 key

● Great interpersonal and leadership skills

Contact this candidate