Agile Software Developer Delivery Lead

Jon Delmendo

Agile/Lean Technical Project & Product Manager

Empowering Teams & Delivering Results

Seattle, WA 360-***-**** ********@*****.***

https://www.linkedin.com/in/delmendo/

Experience

Technical Project Manager / Agile Coach

City of Seattle Seattle, WA 03/2023 - Present

• Led the end-to-end delivery of high-profile enterprise projects, consistently achieving a 95%+ on-time and on-budget delivery rate in both Agile and Waterfall environments.

• Defined and communicated project scope, objectives, and resource needs, translating technical requirements into user-friendly stories and prioritizing iterative release cycles.

• Owned product roadmap strategy, ensuring alignment with organizational goals and customer expectations, consistently exceeding strategic objectives and project deliverables.

• Mentored a team of Product Managers/Owners, improving delivery efficiency by 20% through best practices in backlog prioritization and user story refinement. Fostered cross-functional collaboration to drive high-quality product outcomes through continuous feedback and data-driven decisions.

• Collaborated closely with executive leadership as an Agile Coach, providing guidance on strategic direction, project prioritization, data governance, and change management.

Product Manager / Scrum Master

City of Seattle Seattle, WA 12/2021 – 03/2023

• Led, consulted, and/or mentored product development and software engineering teams on Agile methodologies and best practices in hybrid environments.

• Established a record of increasing product usage by over 10%, significantly enhanced team productivity and delivery of value, and recapturing significant lost revenue through data-informed analysis with SMEs and Product Management staff.

• Cultivated an environment of continuous improvement, improving customer satisfaction, reducing development times, and increasing user engagement.

• Coached cross-functional teams in delivering large, complex technical projects, emphasizing Agile methodologies, Lean process improvement, and design thinking concepts. Encouraged team accountability and transparency to enhance customer experience.

• As Scrum Master, collaborated with cross-functional teams (Engineering, UX, QA, business, etc.) on requirements gathering, specification writing, workflow diagrams, backlog refinement, prioritization techniques, and development of initiatives, epics, and user stories.

Senior Scrum Master

Mosaic Financial San Diego, CA 03/2021 – 11/2021

• Organized and implemented Scrum ceremonies including daily stand-ups, Sprint planning, reviews, retrospectives, and regular product backlog refinement. Enhanced the team’s delivery of value by promoting Agile practices and developing a growth mindset.

• Collaborated with Product Owners and dev teams across the globe: Prioritized and refined Product roadmaps, backlogs, and user stories, and ensure consistent delivery of an increment every Sprint.

• Introduced user story refinement techniques, estimation improvements, and evidence- based decision making, all of which led to more accurate planning and staff utilization.

• Identified and removed impediments, shielding the team from external interruptions and distractions. Guided the teams toward higher levels of Agile maturity through one- on-one and team-based coaching.

Scrum Master / Software Engineer

Symphony Industrial AI Poulsbo, WA 11/2015 – 03/2021

• Servant Leader to multiple Scrum teams building Cloud-based IoT services, large-scale data products, vertically integrated hardware + embedded software stacks, mobile apps, and desktop software; Facilitated all Scrum ceremonies and coached engineering teams throughout the Sprint cycle.

• Established a robust framework for Agile using Scrum, including the creation of executive dashboards using metric analysis in Jira in conjunction with internal tools, offering actionable insights that contributed to continuous improvement initiatives and increased satisfaction of our customers.

• Collaborated directly with executives and professional engineers (PE’s) to manage expectations, and dependencies, report on Agile metrics (Velocity, Burndown, Cycle Time, Defect Density, team happiness, etc.), managed software rollouts and rollbacks, and identified areas of improvement.

• Primary software developer of an internal workflow management tool (using CakePHP for our backend, Angular for the frontend, Pentaho as our ETL, using MySQL on RDS, and hosted on AWS EC2). Worked directly with co-located and remote staff on the full SDLC.

Product Manager

SeeClear Tech Poulsbo, WA 04/2011 – 11/2014

• Critical partner in the research and development of mobile and web-based products, resulting in a 300% growth in revenue. Featured in local NPR interview: https://www.knkx.org/business/2013-09-03/developers-microsoft-should-sell- windows-phones-to-businesses

• Reported directly to CEO and managed team of app developers, project managers, designers, SDET, customer support, and marketing staff.

• Responsible for product development budget in excess of $5MM/year and responsible for the development and execution of a portfolio of eight products, apps, or services.

• Used data-driven decision making processes using A/B testing and multiple analytics to drive product enhancements and strategic pivots, boosting conversions by 20% and increased usage of key features.

• Led product, marketing, and development teams across all stages of product development including product definition, planning, QA, release, maintenance, updates, and post-launch optimization.

Senior Technical Project Manager / Senior Software Developer eAcceleration Corp Poulsbo, WA 11/1996 – 11/2015

• Directed digital marketing, eCommerce, and web development with 15+ direct reports.

• Co-led development of an internal, real-time, integrated revenue reporting & metrics dashboard for analysis of financial and customer retention data using primarily Open Source software.

• Streamlined and optimized product development lifecycles (from development & testing to deployment & post-launch optimization), resulting in a 25% reduction in development costs and a massive improvement in time-to-market for feature releases.

• Boosted eCommerce revenue of Internet security software from $2K/month to

$20MM/year based on data-driven analysis of KPIs. Implemented continuous improvement processes, an Agile development environment, and improved DevOps with on-demand release and revert capabilities.

• Managed internal ad platform and $60K monthly SEM marketing budget with a net positive ROI across Google, Facebook, Bing, and more. Collaborated with clients like Disney, AT&T, and Motley Fool on ad creation and marketing strategies. Managed team running a co-located SpinBox ad platform.

Education & Certifications

• Professional Scrum Master 2 (PSM2)

• Professional Scrum Product Owner

(PSPO)

• SAFe Scrum Master 5.0 (SSM5.0)

• FEMA IS-00700.b

• CPR/AED/First Aid (OSHA Compliant)

• ProSci Change Management w/ City of

Seattle

• WGU Fall 2024: IT Management

• Working on PMP & Six Sigma Green Belt

certs

Skills & Experience

• Jira & Confluence, Asana, Trello

• Microsoft O365, Project, Visio, etc.

• Agile, Scrum, XP, Kanban, Lean

• C, Perl, PHP, Python, CLI/Bash

• Angular, JavaScript, jQuery

• Google Adwords & Analytics

• AWS: EC2 & RDS

• Full stack developer

• Digital marketing (SEM, PPC, SEO)

• WordPress, Shopify, WooCommerce

• Workday, Accela, Bluebeam

• Agile transformation

• Organizational Change Management

• Prioritization & governance

• Stakeholder management

• Liberating Structures

• DEIB/RSJI strategy & inclusive practices

• Budgeting & staff allocation

• Conflict resolution

• Relationship building

• Bias to action

• Enthusiastic & consistent

Hobbies & Interests

• Playing guitar, bass, and percussion

• Community theatre performer

• Concerts & live comedy

• Hiking, paddleboarding, snowshoeing

• Games of all kinds

• Community volunteering

• US Navy submarine veteran

• BIPOC community member & advocate

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