Ernesto Gonzalez-Ayala
978-***-**** *******.***********@*****.***
Cedar Creek, Texas 78612
PROFESSIONAL SUMMARY
Dynamic IT and Telecommunications professional with over 20 years of international experience. Multi-tasking, project management, systems design, technical support. Proven expertise in mobile telephony, network operations, and customer service. Bilingual in English and Spanish, with a strong ability to manage complex projects and deliver innovative solutions in fast-paced environments.
TECHNICAL SKILLS
• Networking Protocols: TCP/IP, SNMP, LAN/WAN (Cisco, 3Com, others)
• Database Management: Informix, Oracle, MSSQL, MySQL, PostgreSQL
• Operating Systems: SUN Solaris, HPUX, IBM/Aix, RedHat Linux, Windows
• Telecommunications Equipment: Softswitch, DSLAMs, IVR systems
• Project Management: PMP certified, with extensive experience in telecommunications projects
• Customer Support: Strong background in technical support and customer service PROFESSIONAL EXPERIENCE
Applied Materials/Ryder Logistics — Austin, TX
Logistics & Processing Parts, Implementation
March 2022 – Feb 2023
• Managed logistics operations and d-trash, including parts receiving and processing.
• Trained new hires and developed process improvement. Goodman Networks — New Hampshire / Massachusetts
Operation & Support Engineer
2017 - 2019
• Provided customer service and support for AT&T/Direct TV services, including upgrades, installations, and troubleshooting.
• Managed field operations and ensure high-quality service delivery to clients. ATLANTIS Latam Group — Caribbean Sector
Operation/Support/Procurement Manager
2014 - 2017
• Oversaw operations and support for various telecommunications projects in the Caribbean.
• Managed procurement processes and vendor relationships. ITELECOM-USA — Florida & Dominican Republic
Operation & Support Manager
2010 - 2013
• Led implementation and support for core network solutions, including Softswitch and IVR systems.
• Support OSS/OBS NMS and billing platforms for pre-pay and postpaid services.
• Achieved and ensured interoperability with third-party vendor platforms. UTSTARCOM — Sunrise, FL, USA
Project Manager, Professional Services
2001 - 2010
• Oversaw staging, implementation, and support for telecommunications solutions in the CALA region.
• Developed and managed projects related to mobile telephony and network operations. TELMEX Group — Mexico & USA
1992 - 2001
EDUCATION
Universidad del Valle de Mexico
B.S. in Computer Information Systems
PROFESSIONAL TRAINING
• International Training Center, Ericsson Hewlett Packard Telecommunications
• Oracle Administration, Oracle de Mexico
• Troubleshooting Hewlett Packard Educational Center
• Various courses in problem-solving and systems management LANGUAGES
• English (Fluent)
• Spanish (Fluent)
OTHER Extra Release
Creation of LAQ Transportation LLC for Last Mile Delivery Logistic (Contractor 2023-2024) to provide services for Home Delivery Inc (San Antonio, New Braunfels, and Austin, TX)
• Held various roles within Telmex, focusing on IT & Engineering, Project Management, and Operations & Support Management.
• Managed projects across multiple platforms and systems, ensuring seamless integration and operation.
• Collaborated on joint ventures with Williams Communication and Southwestern Bell, enhancing service offerings and operational capabilities.
• Designed and implemented solutions for billing, provisioning, and customer support systems, improving efficiency and customer satisfaction.
• Oversaw the operation of systems that interconnect with various switches, facilitating nationwide service delivery.
• Played a key role in planning and executing technology migrations and upgrades across the organization. Various Roles IT & Engineering, Project Management, and Operations & Support Management