Customer Service -Customer
Resume:
Elizabeth Carla Dejesus-Bartley
Houston, TX 77087
********************@*****.***
I am Dedicated professional with over 4 years of diverse experience across warehouse operations, caregiving, and customer service. Proven ability to quickly learn and adapt, with leadership skills demonstrated through a recent role at SCW where I advanced from Picker to Processor and Team Lead, ensuring timely and accurate order fulfillment. Extensive experience includes machine operation at Daikon Warehouse, package handling at FedEx Ground, and caregiving in a nursing home. Additionally, I bring strong computer skills, clerical expertise, and exceptional customer service abilities from work-at-home roles. Seeking to leverage my versatile skill set, leadership, and problem-solving skills in a dynamic position.
Work Experience:
iQuor – Houston, Texas February 2024 – August 2024
Responsibilities:
- Handled customer inquiries and provided support via phone.
-Customer Service
-Filing
-Computer skills
-Microsoft
-Problem Solving
-Team player
SCW- Houston, Texas June 2023 – January 2024
Processor & Team Lead
Responsibilities:
-Managed order distribution and ensured timely completion by the team.
-Operations
-Answered phone calls
-Customer Service
-Filing
-Computer skills
-Microsoft
-Problem Solving
-Team player
Daikon Warehouse - Waller, Texas December 2021 – March 2023
Machine Operator
Responsibilities:
-Operated machinery and handled materials during 12-hour shifts.
-Answered phone calls
-Customer Service
-Microsoft
-Filing
-Computer skills
-Problem Solving
-Team player
FedEx Ground – Houston, Texas April 2020 – November 2021
Responsibilities:
- Managed and processed packages within a fast-paced environment.
-Computer skills
-Microsoft Office
-Problem Solving
-Team player
Ella Springs – Houston, Texas April 2020 – December 2021
Caregiver
Responsibilities:
- Provided compassionate care and assistance to residents.
-Daily hygiene
-Feeding
-Vital signs
-Medications
Education:
Cypress Falls High School
Location: Cypress, Texas
Graduation Date: May 27, 2020
Skills:
Customer Service: Extensive experience handling customer inquiries and providing support.- Team Leadership: Proven ability to lead and manage teams effectively.- Team Player: Collaborative and effective in team environments.- Work Ethic: Demonstrates a strong commitment to hard work and reliability.- Shipping & Receiving: Skilled in managing both inbound and outbound shipments.- Order Picking: Experienced in efficiently picking and preparing orders.- Confirming Orders: Proficient in confirming orders in a timely manner.- Scan Destination: Experienced in scanning and verifying destinations for accurate order
fulfillment. - Medical Field Skills: Experience in medical and professional settings with a focus on patient
care. - Communication: Excellent verbal and written communication skills. - Computer Proficiency: Strong skills in computer use and software applications. - Problem Solving: Strong analytical skills with a track record of effective problem resolution
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