Quality Assurance Account Management

ILYA SOBOLEVSKIY

Cell: 847-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

Over 10 years of experience in process analysis, copywriting and content creation, technical writing, SEO and SEM, market research, and related competencies. Additional experience and skill in account management, procedure/policy formulation, quality assurance, documentation.

HIGHLIGHTS

- Working familiarity with SAP ERP (PP and FICO modules).

- SEO & SEM creative content project lead and independent contributor.

- MasterControl familiarity and competence.

- B2B negotiation and marketing strategy planning and execution.

- Technical writing, quality assurance, document control, process and SOP formulation expertise.

- Product manual composition experience.

- Failure investigations familiarity.

- Familiarity with Good Laboratory, Management, and Documentation Practices. Skills

- Thorough product/service understanding, ability to understand and improve workflow.

- Coordinate various parties’ schedules, priorities, and limitations to achieve optimal results.

- Ability to tailor textual and visual content to a diverse target audience.

EXPERIENCE

Program Coordinator and Documentation Specialist

Solenis LLC – Schaumburg, IL

May 2021 – Present

• Responsible for invoice/billing and associated communications with business partners, use of SAP Enterprise Resource Planning.

• Set up workstations for expanded office space, contact for several IT & office hardware concerns.

• Monitored invoicing discrepancies and other aspects of O2C (order-to-cash) functions.

• Maintained and organized files, records, and documents to facilitate easy retrieval and compliance with company policies. Utilized archive experience to organize and manage extensive document repositories, ensuring easy retrieval and secure storage of sensitive data.

• Managed the creation and organization of meeting materials, including agendas, minutes, presentations, and schedules, ensuring accurate record-keeping and follow-up on action items.

• Managed record intake and retrieval, indexing, scanning, and uploading to electronic repositories.

• Negotiated and coordinated with internal and external parties to drive and retain company sales.

• Failure point ID & investigation, correction and preventive actions (CAPA).

• Versatile use of Visio, SAP, Excel, and other software.

• Formulated various policies and procedures relating to IT capabilities and assets, processes, and material flows. Optimized workflow by automating tasks with Excel macros and formulas. Processed export documentation according to customs and business partner regulations, laws, and procedures.

• Improved customer engagement, interest, and retention via SEO content creation, marketing strategy formulation, product manual composition and product-specific advertising, and other brand optimization methods.

• Contributed to technical communication, SOPs and procedures regarding QA and manufacturing equipment. Quality Lab Analyst

Baxter Healthcare – Round Lake, IL

May 2019 – April 2021

• Researched and formulated technical procedures and SOPs related to pharmaceutical assay preparation. Page 2 of 2

• Trained quality dept. personnel on POMS manufacturing software, Empower, ELN (Electronic Lab Notebook), and

“LabVantage” Laboratory Information Management System.

• Responsible for new analyst training, orientation, and scheduling.

• Successful and versatile instrument operation with minimal supervision. Business Owner/Operator (Laboratory Operations)

Great Lakes Environmental Services – Chicago, IL

March 2012 – April 2019

• Successful in account management and retention strategies that kept high-margin clients for 7 years.

• Technical writing projects pertaining to method development, customer retention, approval of analytical processes.

• Supervisory responsibility of direct reports’ training and results.

• Coordinated sample gathering spanning multiple field surveys.

• Formulated SOPs and methods crucial to determination of chlorine, nitrogen, phosphorous, and other parameters.

• Edited and finalized department-wide documents including client input, reports, presentation materials, and more.

Finance and Technical Content Writer

Textbroker LLC – Las Vegas, NV

June 2009 – January 2012

• Deliverables included, but not limited to: medical device operating SOPs, market research, equity analysis, grants, proposal drafts, white papers, and landing page content.

• Product manual formulation for flow-injection instrumentation, autoclave, gas chromatography, and other instrumentation.

• Feedback indicated greater business visibility, increased sales, greater customer satisfaction.

• Negotiated with external business partners to secure multi-year agreements critical to success of the business.

EDUCATION

Chemistry – Bachelor of Science

Economics – Bachelor of Science

University of Illinois Urbana-Champaign

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