Customer Service Data Management
Resume:
Aaron Pohan
Wildwood Crest, NJ *****
******@*****.***
Experienced in customer service and data management, with a background in supervising teams, handling cash operations, and assisting customers in high-paced retail environments. Proficient in Microsoft Excel, Word, and Adobe Acrobat, I bring a proven ability to manage data accurately, efficiently, and securely. With a background in video editing, I also have creative problem-solving skills and technical expertise in Adobe Premiere, After Effects, and Final Cut Pro. Eager to leverage my varied skills in a data- centric role to enhance organizational efficiency and client satisfaction. Authorized to work in the US for any employer
Work Experience
Head Cashier/Customer Service
Lowe's Home Improvement-Rio Grande, NJ
August 2022 to Present
Supervised cashiers front end cashiers at cash registers, assisted self checkout and customer service associates by figuring out a solution to problems that a customers and or cashiers might have along with overrides that need my approval. Delegated tasked to team that included restocking, cleaning, switching around cashiers for breaks and help get lines down. Make phone calls and answer calls from customers for an over the phone sale and or answer questions that they might have about a product or service. Worked in the cash office, counted safe, counted money from the previous workday, got the deposits ready for pick up, and counted tills for the next business day. Became a Mentor to help new associates feel comfortable and answer questions that they might have to get there task done. Field Surveyor
Mueller Reports-New Jersey
December 2021 to April 2022
Take pictures of policyholders houses for there homeowners policy. After making appointments I would go to policyholders properties and take pictures, measure, identify any hazards and take pictures of them. Would then fill out forms on the app provided by employer. At the end of the survey the forms and pictures would then be uploaded and sent to the underwriters. Life Insurance Agent
The Giglione-Ackerman Agency of American Income Life Inurance Company-Edison, NJ January 2021 to October 2021
Worked with a team that was always positive. Our team would have a group zoom meeting where we would make about 150-200 calls a day each, to leads that were given to me to make appointments. The meetings with the clients were always on zoom were I would rapport build with client first, then go into my presentation which would convince them why they need life insurance. After they agree to the policy we would do the application and send it to underwriting to be approved. Electronics Sales Associate
Walmart-Rio Grande, NJ
September 2018 to April 2021
Worked in the electronics department selling TV’s, modems, game consoles, cell phones, computers and Accessories. Cashiered, greeted customers with excellent customer service. Video Editor
Andre Reichmann Photography-New York, NY
April 2019 to March 2020
Wedding videos sent to me via google drive. Transfer video files to hard drive then edit on premier pro. Editing the video, I sync audio to video, color and do some sound design if needed. After done with project I transfer it to Frame I.O to be reviewed, fix any corrections, then transfer completed project to Vimeo. Associate
Wawa-Wildwood, NJ
October 2018 to April 2019
Made sandwiches, coffee, hand made drinks, snacks. Kept track of proper food temps and times. Made sure the store was properly cleaned during and after shift. Cleaning included wiped down counters and food service area, swiped and moped floor, took out trash, and restocked condiments. Also was a cashier. Video Editor intern
Will-Gilly Productions-Goshen, NY
March 2016 to July 2018
Log and transfer footage that was into either FCP 7 & X or Adobe Premier. Collaborate with the Producer/ Director and then go over rough cuts with client to make final cut. Edited Goshen's For Talent winner video and working on the full length video and putting together individual videos for the talents. Edited a promo video for a construction worker. Edited a leader video to raise money for a feature film. Currently working on a documentary.
• Learned how to work with clients
• Learned how to make a promo videos
• Learned how to use Adobe Premier
Contracted Video Editor
Willy-Gilly Productions-Goshen, NY
November 2017 to November 2017
Edited a 30min TV Pilot. Worked remotely at home office putting work on the cloud so Director can see the progress, and went in to the production office to finalize edit with director and producer. Used Adobe Primer and After Effects. Final edit was uploaded to Vimeo. Camera Operator-Editor
Wedding Video
February 2016 to February 2016
Freelance contract work. Solo Camera operator with a Cannon 5D Mark2 and a Roland Recorder with a Lavaliere kit. Very fast past environment getting as many good clear shots as I can. Edited the video using FCP X. Did some titling and animation in Adobe After Effect. Created a DVD on Adobe Encore for client and an online video.
• Learned how to create a DVD using Adobe Encore.
Camera Operator
Sprit Hunters-The Series 1-Sparta, NJ
May 2013 to August 2013
Freelance contract work.I worked very close to the Director and DP to light and film the scenes. I used a Cannon 5D, Nikon D5100, and a Cannon 60D.
• Learned how to work with DSLRS
Production Assistant / Kitchen Nightmares
Easton, PA
June 2013 to June 2013
I was given the responsibility of setting-up and disassembling all movie equipment as well as loading and unloading the equipment trucks. Also was responsible for running errands as needed by the producer and directer in addition to assisting in security and locking down the set.
• Assisted camera operator
• Complimented on how well I worked.
Education
BFA
School of Visual Arts
September 2012 to May 2016
Skills
• adobe after effects (2 years)
• Final Cut Pro (4 years)
• Adobe premier pro (3 years)
• Video Editing (4 years)
• Video Production (4 years)
• camera operator (4 years)
• Premiere
• After Effects
• Adobe Premiere
• Adobe Premiere Pro
• Photography
• Adobe Lightroom
• Filming
• Adobe Creative Suite
• Windows
• Customer service
• Power tools
• Insurance Sales
• Power tools (10+ years)
• Microsoft Office
• English
• Phone etiquette
• Computer skills
• Microsoft Excel
• Microsoft Word
• Cash handling
• Loss prevention
• Hand tools
• Mechanical knowledge
• Cash office (1 year)
• Microsoft Word (10+ years)
• Microsoft Excel (2 years)
• Adobe Acrobat (2 years)
• Microsoft Outlook (2 years)
• Google Suite (6 years)
• Google Docs (6 years)
Links
https://apohan.wixsite.com/aaronpohan
Certifications and Licenses
Driver's License
Data entry skills: A Complete Data Entry Course from Scratch Present
Udemy
Data entry skills: A Complete Data Entry Course From Scratch Assessments
Data entry: Attention to detail — Proficient
January 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate