Customer Service Information Technology

Julie Cass

****** E County Rd *** North 317-***-****

Avon, IN 46234 **********@*****.***

Education

Ivy Tech, Indianapolis, IN 04/82 – 4/85

Major: Information Technology

Skills

● Leadership, Customer Service, Personalized Guest Experience, Extensive Menu Knowledge, High-Volume Dining Experience, Bartending, Point of Sale (POS) System Proficiency, Efficient Time Management, Exceptional Memory and Attention to Detail, Compliant with Health and Safety Regulations

Experience

Barbeque and Bourbon, Indianapolis, IN 05/22 – 01/24

Server

●Demonstrated exceptional capability in managing high-traffic periods by consistently serving an average of 40-50 guests per evening while efficiently handling up to 15 tables simultaneously contributing to a 25% increase in table turnover rate, maximizing restaurant capacity and revenue

●Streamlined order processing by mastering advanced features of the POS system, reducing order turnaround time by 20% and increasing my tips by roughly 10% on a nightly average

●Managed and optimized inventory levels of beverages and restaurant supplies, leading to a 15% reduction in waste and a 10% cost saving in supply expenses

Union Jacks, Indianapolis, IN 12/10 – 12/22

Server and Bartender

●Successfully managed and served an average of 50+ guests nightly, maintaining a consistent customer satisfaction rating which contributed to a 30% increase in overall evening sales through effective table management and rapid service

●Fostered strong relationships with customers, converting 40% of new guests into regular patrons through personalized service and engagement creating a welcoming atmosphere, which led to a 20% increase in customer retention

●Mastered the complete menu, including detailed knowledge of ingredients, preparation methods, and dietary options leading to an increase in customer satisfaction scores by recommended dishes and pairings based on individual preferences and dietary needs, contributing to a 25% rise in sales of specialty items and promoted dishes

Paul Harvey Ford, Indianapolis, IN 05/06 – 11/10

Senior Customer Service Specialist

●Expertly managed over 300 customer inquiries per week, maintaining a response time of under 2 hours, resulting in a 95% customer satisfaction rating and an increase in positive customer feedback

●Developed a proactive communication strategy to inform customers of updated vehicle inventory, leading to a 50% increase in customer engagement and a 20% uplift in sales inquiries for new and updated models

●Orchestrated a collaborative initiative between the customer service, finance, sales, and service departments, leading to a unified approach in handling customer inquiries and transactions resulting in a 30% increase in operational efficiency saving the dealership over $20k per year as it streamlined the customer journey from initial inquiry through to post-sale service.

TLC Solutions INC, Indianapolis, IN 04/96 – 11/12

Owner and Operator

●Launched a vending machine business from the ground up and strategically expanded operations across the Indianapolis region, growing from a single machine to a network of over 25 machines in key locations leading to a 200% increase in market presence and a 180% rise in revenue within the first three years, establishing the business as a prominent player in the regional vending machine industry

●Continually conducted thorough market research to stay ahead of consumer trends with the goal of introducing 5-10 new high-demand products per year which increased machine sales by an average of 22% or $8K annually

●Established a proactive machine maintenance routine, reducing machine downtime by 50% and ensuring high standards of product quality and customer satisfaction which led to business expansion and growth resulting in acquiring an additional 10+ business contracts at locations already being serviced

Volunteer Involvement

●Habitat For Humanity, Drumstick Dash, Speedway Community Volunteer Program

Contact this candidate