Customer Service and laboratory, student for Medical Assistant
Resume:
Heather Romine
*** ***** ***** **, *********, NC 28360
Phone: 910-***-****
Alt Phone: 910-***-****
Email: ****************@*****.***
Objective
A position as a manager or administrator, with a focus on education. Having a science and business degree allows me to be more marketable and an invaluable commodity. I love science and helping individuals. I am searching for a position that would allow me to use my personal experiences and education to help others reach their goals.
Ability Summary
Experience in planning, directing, and coordinating research, instructional, student administration and services, and other educational activities at postsecondary institutions, including universities, colleges, and junior and community colleges.
Employment History
04/2023 - 10/2023
Supervisor
Bealls Outlet, Shallotte, NC
Overseeing daily operations in the store. Finding solutions to maximize profits in departments. Setting sales targets. Ensuring high-quality customer service. Scheduling shifts. Working on store displays. Adhering to safety standards. Monitoring employee and customer activities. Make sure pricing is correct. Coach, counsel, discipline and train employees. Handle customer complaints, issues and questions.
Help, motivate, drive and encourage retail sales staff to achieve rewards target.
08/2021 - 01/2022
Customer Service Adv
Teletech Healthcare, Englewood, CO
Provided customer service support. Helped individuals choose a medicare advantage plan. Assisted customers in making appointments to doctors, clinics, travel, etc.
12/2020 - 03/2021
Independent Insurance Agent
Family First Life, Wilmington, NC
Solicit candidates who show interest in wanting to purchase Life, Health, Accident, and/or Mortgage Protection.
Sell insurance policies.
08/2020 - 10/2020
Census Enumerator
US Census Bureau, Concord, NC
Followed a route to addresses identified that needed census taken.
Spoke with individuals at their doors to ask pertinent information relating to census information needed to confirm.
01/2011 - 12/2019
Lab Manager/Research Specialist
UNCP, Pembroke, NC
Managed and organized laboratory resources. Prepared solutions and other materials needed for labs. Assessed the needs of the laboratory and recommended changes in procedures. Applied scientific knowledge to plan, direct, and manage the operation of the labs. Operated highly-specialized instruments and/or equipment and establish priorities in the use of space and equipment. Made minor equipment repairs and/or arrange for major repairs when needed. Submitted online work orders for maintenance issues. Maintenance of the BRF animal room, feeding, care and storage of lab vertebrates. Handled animal waste storage and disposal. Maintenance of live material. Assisted faculty in experimental procedures. Supervised and provide necessary training to student lab workers, faculty, and staff. Processed student lab worker timesheets and conduct annual evaluation. Gave talks to community groups to show UNCP research to community groups as well as potential funding groups. Prepared brain slice cultures for experimental use of patented compounds and natural products. Performed cell viability on patented compounds and natural products.
01/2009 - 12/2010
Special Research Lab Instructor
UNCP-RCC, Pembroke, NC
Provide tailored laboratory instruction to Robeson Community College (RCC) and other community college research students. Instruct on experimental design and instrumentation in the laboratory. Assist in supervising and mentoring RCC and community college research students. Formal tutoring assistance for academic success, career planning assistance, plan and attend scientific meetings with RCC research students. Submit monthly briefs of each student's performance, work schedule planning and records. Instruct, supervise laboratory safety, order supplies, keep inventory and assist with equipment needs.
01/2009 - 12/2010
Special Research Lab Instructor
UNCP-RCC, Pembroke, NC
Provide tailored laboratory instruction to Robeson Community College (RCC) and other community college research students. Instruct on experimental design and instrumentation in the laboratory. Assist in supervising and mentoring RCC and community college research students. Formal tutoring assistance for academic success, career planning assistance, plan and attend scientific meetings with RCC research students. Submit monthly briefs of each student's performance, work schedule planning and records. Instruct, supervise laboratory safety, order supplies, keep inventory and assist with equipment needs.
01/2007 - 01/2008
Lab Technician/Assistant
UNCP-UNCW, Pembroke, NC
Perform work on the University of North Carolina at Wilmington (UNCW) fermentation project by growing four isolates of actinomycetes in large batches by suspension. Deliver filtered bacteria to UNCW Marine Science Center to develop anti-cancer therapy drug.
01/2007 - 01/2008
Lab Technician/Assistant
UNCP-UNCW, Pembroke, NC
Perform work on the University of North Carolina at Wilmington (UNCW) fermentation project by growing four isolates of actinomycetes in large batches by suspension. Deliver filtered bacteria to UNCW Marine Science Center to develop anti-cancer therapy drug.
01/2000 - 12/2003
Mammography Assistant
Breast Center of Greensboro, Greensboro, NC
Scheduled patients to return for follow-up mammograms. Assisted doctor with stereotactic biopsies. • Transcribed mammography reports and mailed result letters to patients. Filed medical reports.
01/1997 - 01/2000
Technician Assistant
Lumberton Radiological Associates, Lumberton, NC
Scheduled patients for xrays. Assisted doctor with patients and hung films; keep doctor on track with patients. Filed medical reports, assisted in escorting patients to rooms. Scheduled and called back mammography patients.
Education History
Business Administration
Master's Degree
University of Maryland Global Campus, Adelphi, MD
Micropropagation
Certificate of Attendance/Completion (Disabled Individuals)
Southeastern Community College, Whiteville, NC
Chemistry
Bachelor's Degree
UNC at Pembroke, Pembroke, NC
Substitute Teacher Certification
Certificate of Attendance/Completion (Disabled Individuals)
Robeson Community College, NC
Received a certification to be able to sub for Robeson County Schools K-12.
General High School Curriculum
High School Diploma
Lumberton High School, Lumberton, NC
Business Administration - Organizational Leadership
Doctorate Degree
Northcentral University, Prescott Valley, AZ
Occupational Licenses, Certificates and Training
08/2021
Medicare & Medicaid
NAPA
07/2019
Life, Health, Accident Insurance
Phelps Agency
02/2019
Certified Health Care Provider (CPR
UNCP
02/2019
BLS Provider
UNCP
04/2017
Laboratory Safety
UNCP
07/2010
Control by Design: Preventing Microbial
NCState
05/2009
Micropropagation
Southeastern Community College
07/2008
OSHA regulations
UNCP
Honors & Activities
Additional Information
Available to start work immediately.
Detailed References
Karen Farizatto, Associate Professor
UNCP/Biotech
One University Drive
Pembroke, NC 28372
*****.*********@****.***
Micheal de Almeida, Research Specialist
UNCP/Biotech
One University Drive
Pembroke, NC 28372
*******.*******@****.***
Contact this candidate