Customer Service Patient Care
Resume:
Lakisha Green
Richmond, VA *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative I
Anthem/Elevance Health-Richmond, VA
August 2021 to July 2022
I was responsible for receiving a high volume of calls from providers inquiring about member’s benefits. Also responsible for resolving complaints and executing a plan of correction. Also responsible for making sure claims are priced properly. Also responsible for handling questions and concerns with speed and professionalism. My duties also required us to make sure providers were credentialed to provide care for patient.
LPN Charge Nurse
LPN Charge Nurse-Richmond, VA
April 2007 to October 2018
• Maintained accurate patient charts and documented vitals, medical histories, medications and changes in health, including reactions to medications and treatment.
• Delivered quality direct and indirect patient care to meet psychosocial, physical and general care goals, assisting patients with activities of daily living and encouraging independence.
• Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
• Facilitated the implementation of strategies to improve patient satisfaction, patient flows and general workflow efficiency.
• Tested glucose and administered injections.
• Utilized strong assessment skills to determine necessary patient care.
• Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Lpn Charge Nurse
ENVOY at the MEADOWS-Goochland, VA
November 2005 to May 2007
• Administered medications, IVs, and injections in accordance with treatment plan directions.
• Performed assessment planning, implementation and evaluation of care for assigned patients, including discharge planning, utilizing interdisciplinary team approach.
• Assisted patients to complete activities of daily living (ADL), including bathing, feeding, lifting and transferring.
• Monitored patient interactions to medications, therapies and changes in plans of care.
• Communicated core measure patient status to nurses to ensure all requirements and patient needs are met.
• Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
• Administered medication safely, knowledgeably and accurately, observing governing laws, regulations and hospital policy related to controlled substances. Customer Service Representative
Bex Courier Services-Richmond, VA
April 2001 to September 2004
23231
• Assist customers with delivery orders via phone
• Work closely with dispatchers and other customer service representatives to ensure proper mode of delivery
• Help train and orient new employees
• Intake orders for delivery via phone and computer
• Assist with payroll and scheduling
• Provide quote to customers via computer or phone
• Promote a positive work environment by having a motivated, friendly, and professional attitude Education
College Degree in Health Information Management
Laurel Ridge Community College - Warrenton, VA
August 2021 to May 2024
Certificate in Medical Billing and Coding
J Sargeant Reynolds Community College - Richmond, VA September 2019 to May 2021
Diploma in Nursing
Medical Career Institute Richmond - Richmond, VA 2005
High school diploma in Advanced
Thomas Jefferson High School - Richmond, VA
September 1986 to June 1990
Internship in Health Information Management
Sentara Hospital - Remote
Certifications and Licenses
Compact State Nurse License
January 2006 to April 2024
Medical Billing Certification
Medical Coding Certification
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