Team Lead Data Analytics
Resume:
Jessica Velasquez
Stockton, CA *****
*****************@******.***
Dynamic leader with a proven track record at Amazon, adept in strategic planning and operations management. Excels in mentoring and fostering team growth, achieving significant performance improvements. Skilled in data analytics and interpersonal communication, I drive projects to success while ensuring a positive and efficient team environment.
Accomplished Lead Manager at 7-Eleven, adept in strategic planning and operations management, significantly enhancing service efficiency and customer satisfaction. Excelled in mentoring and fostering team growth, leveraging strong interpersonal skills and analytical thinking to drive business success. Demonstrated expertise in resource allocation and problem-solving, achieving notable perforpmance improvements.
Skills
System optimization
Strategic Planning
Operations Managemen
Data Analytics
Project Management
Mentoring and Coaching
Quality Control Management
Portfolio Management
Performance reviewing
Written Communication
Adaptability and Flexibility
Work History
Team Lead Manager / Sales Associate/ Cashier
7-eleven, Stockton, CA March 2021 - August 2024
As Team lead manager I made sure service and product distribution went effectively by designing customer-focused promotions and sales techniques
managed the production shift, ensuring that all production staff are trained and fully productive.
Ensuring there are enough staff to meet customer needs, recruiting, training, and developing staff, and coaching and motivating staff
Promoting 7-Eleven to the community and guests, maximizing sales and profits, and identifying and resolving sales obstacles
Managing and maintaining proper inventory levels and controls
Developing strong relationships with vendors
trained our employees properly and help them grow within the company
generally handled the overall inventory, budgets, and all other facets of the business
Was responsible for providing excellent customer service and great leadership skills also ensuring that customers have a positive shopping experience. As team lead manager,sales associate and Cashier I was responsible for welcoming in customers making sure making our store feel Welcomed looked clean and Made store was up to city code,made sure merchandise was ordered, making sure vendors were aware or delivery date and times of Truck arrivals, was responsible for staff training and recruitment, also did customers purchases, handling cash on and off register managed brink deposit drops made sure currency and lottery was ordered weekly and counted for daily and was responsible for over looking daily credit card transactions,cash transactions food purchase and over all all pos activities and inventory made sure money order and western unions system were running correctly and system usage daily accounted for the most part as my role as a customer service representative manager i also help customers locate items in the store, answer questions, and provide general assistance
Stock shelves with merchandise and ensure displays are neat and organized
Answer customer questions about products, prices, availability, product uses, and payment options
Assist in unloading delivery trucks and stocking shelves
Maintain a clean and orderly work area
Follow all safety and security procedures
Monitor inventory levels and order new stock as needed
Ensure compliance with company policies and procedures
Provide assistance to management
responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling
Team Leader Manager
Amazon, Stockton, CA March 2019 - December 2021
As team Lead manager /Ensuring that timely OOR is very importantMy roles and responsibilities include– Delivery/C –ret/ MFN packages and ensuring OTD Handling Damage/orphan/Ageing handling packages sending them to origin as per SOP Monitoring BTS, reviewing of Creturn/MFN & delivery packages including IMEI verification and slot adherence. Monitoring short cash input to the channels & follow up for the recovery for the day and ensuring cash reconciliation and Banking. Monitoring the EDD packages to align the resources and ensuring the customer promise and no Last mile miss. Tracking of channel level/DA level performance with parameters- FDDS/FDPS/DPOD/ with valid scans by flashing reports on hourly basis to respective channels Briefing Delivery Associates and SP channels along with supervisors regarding BAD SCANS and daily metrics. Daily reviewing the previous day performance to raise the bar.
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Led employee relations through effective communication, coaching, training, and development.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Developed detailed plans based on broad guidance and direction.
Assisted in organizing and overseeing assignments to drive operational excellence.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defining, building and executing the delivery process from delivery station to customer addressEnsure enough bandwidth in territorial delivery team to ensure peak time delivery managementEngage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.Analysis of the data reports to identify performance bottlenecks and improve performanceImplement the formal process control and process improvement mechanisms such as Kaizen.
Receive and put away inventory
Get customer orders ready and pack them up
Load boxes into trucks for shipment
Use scanners to read bar codes on products
View prompts on screens and follow the direction for some tasks
Troubleshoot problems
Ensure product meets quality requirements
Lift up to 49 pounds
Push utility carts up to 60 pounds
Stand, walk, push, pull, squat, bend, and reach during shifts
Use carts, dollies, hand trucks, and other gear to move items around
Go up and down stairs (where applicable)
Work at a height of up to 40 feet on a mezzanine (where applicable)
Adhere to strict safety, quality, and fulfillment production standards
Education
Humphreys College at Stockton, CA
Medical Billing May 2011
Desert Winds at Lancaster, CA
High School Diploma July 2009
Languages
English
Spanish
Software
Microsoft PowerPoint
Excel
Microsoft office
References
*Will provide upon request
Contact this candidate