Customer Service Specialist
Resume:
Dianna L. Sluus
Watervliet, New York *****
***********@*****.***
CAREER OBJECTIVE
Seeking a position in Human Services utilizing my training and strong interpersonal skills. SKILLS & EXPERIENCE
• Courteous Customer Service Skills •
Lived Experience with Addiction and
Recovery Processes
• Ability to Build Connections by
Cultivating Positive & Engaging
Relationships
EDUCATION & TRAINING
• Exceptional Interpersonal Skills with
Abilities to Work Collaboratively •
Strong Advocacy & Problem Solving
Skills
• Respectful, Dedicated & Resourceful •
Cultural Awareness
Recovery Coach Academy, Second Chance Opportunities, Albany, NY Connecticut Community for Addiction Recovery (CCAR)
• Certified Addiction Recovery Coach (CARC), 30 hours 2023 • Ethical Considerations for Peers, 16 hours 2023 • Certified Medicated Assisted Treatment (MAT) & 2023 Medicated Support Recovery (MSR) Addiction Care Center of Albany (ACCA), Albany, NY
• Addiction and Spirituality 2017 • Medication Assisted Treatment 2017 • Ethical Considerations for Peers 2017 • Counselor Burn Out 2017 Bryant & Stratton, Albany, NY
Completed college credits in Fashion Merchandising 1989-1991 Watervliet High School, Watervliet, NY 1989
EMPLOYMENT HISTORY
ALP Autism Learning Partners, Albany, NY Jan 2024-June 2024 Behavior Technician for work with autistic individuals on the spectrum. I left due to lack of work.
A Clean Start (DBA), Capital District, NY 2004-Present Business Owner/Operator of Residential & Commercial Cleaning Services • Responsible for all aspects of cleaning business including contract bidding, purchase orders, hiring, account management, & marketing.
• Provide cleaning services to residential and commercial establishments. REFERENCES AVAILABLE UPON REQUEST
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