Customer Service Accounts Payable
Resume:
Karima Hightower
**** ***** ***., ** ***. **** Atlanta, GA 30310
************@*****.***
Career Summary:
Top-performing administrative professional with seven plus years experience in customer service, recordkeeping, general office assistance, Accounts Payable/Accounts Receivable, processing credit and debit card transactions, and handling petty cash. Proficient in providing support to executives, handling appointments, taking messages, and drafting correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. Highly skilled in communications, multitasking, time management and detail oriented.. Skills Inventory:
• Office Support
• Calendar
Management
• Event Coordination
• Data
Entry/Maintenance
• Telephone
Operations
• Filing Management
• Microsoft Office Suite
• Facility Coordination
• Recordkeeping
Work Experience:
Loomis Armored U.S., LLC July 2023 – October 2024
\3635 Southside Industrial Way SE
Atlanta, GA 30354
Responsibilities
CMS – Balance & Audit Clerk
• Review, balance, and reconcile documentation for all customer currency, coins, and ATM inventories, ATM balancing transactions and daily teller activity for accuracy.
• Investigate and follow-up on open or exceptions items and provide daily status and verify discrepancies as directed by CMS supervisor.
• Assist in conducting random inventory and teller audits.
• Perform customer service actions in communications with Loomis customers to identify and resolve problems.
• Balance ATM service orders to ensure each ATM serviced is in balance. Contact all customers on all unresolved ATM differences to Cash Management Services Manager and/or Loss Prevention.
• Review all CMS related documentation including ATM service orders, documentation of physical count of inventories, processing reports, balance sheets, liability transfer documents, shipping and order documentation to compliance with Loomis standards
• Advise Cash Management Services Supervisor of instances where Loomis standards are not met in compliance with Balance & Audit.
• Receive and file all CMS related documentation. Ensure all work processed for any customers is filed together by day, by customer, and by ATM while maintaining it for 90 days or more per Loomis standards or customer contracts.
• Open bins and bags from the CMS processing floor to verify and confirm the amount in each bin for each individual bank.
• Organizing and consolidating bins or bags together by individual banks to put up in each correct inventory.
• While organizing and consolidate with the correct bank inventories, an assigned partner and I will run the partials amount to update the banks, ensure daily pulls and/or e-cash orders are completed and deliver to CMS Pack Out, count the banks inventories individually and compare and sign each other count sheets to ensure we both agree on the same numbers before submitting for review.
• Addition assigned duties as needed ensure CMS Lead sells all cages with FED bags to the correct Loomis/Brinks locations and package and fold FED bags with the correct paper documents inside for visibility.
Urban League of Greater Atlanta June 2013 – June 2023 230 Peachtree Street Suite #2600
Atlanta, GA 30303
Responsibilities
Accounting Clerk October 2018 – June 2023
• Opens and sorts mail, matches incoming payments to invoices and reconciles in accounting system records;
• Ensure cash and checks received are promptly delivered to the bank. Prepares bank deposits and reconciles statements.
• Match invoices to work orders and process bills for payment.
• Prepares and mails checks for accounts payable & receivable. Record refunds and charges.
• Investigates and resolves accounting discrepancies and/or problems; restores documentation if needed.
• Input invoices, checks, vouchers, reports, account statements and other records into the accounting system.
• Follow-up with customers to ensure timely receipt of refunds.
• Provides administrative support and assistance to accounting personnel and other department personnel as needed.
• Keeps management abreast of departmental activities and compile activity reports as requested.
• Performs duties in accordance with established procedures, standards, and applicable accounting laws.
• Provides front desk customer service.
Education:
High School Graduate General Diploma - 2014
The New Schools at Carver Technology
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