Quality Assurance Customer Service

SUMMARY

Self-directed professional with extensive experience in the quality assurance of pipeline and other heavy equipment industries. Highly competent in all areas of inspection and calibration, in addition to strong customer service and problem-solving skills. Proven ability to communicate and lead well with diverse groups and individuals. Organized and efficient with strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

EXPERIENCE

Borusan Mannesmann Baytown

February 2017 - PRESENT

●Heat treat steel pipes of all sizes by setting chemistry per customer spec request

●Meeting scheduled customer orders in timely fashion

●Operate Pulpit efficiently

●Operating a straightener to ensure pipe ovality and straightness

●Operating discharge table to read pi tapes to measure outer diameter and to ensure correct size, and ovality gauge to ensure straightness of pipe

●Operated stencil machine to stencil customer information or pipe identification

●Operated pulpit / control room to execute the following tasks: look up pipe description, prepare furnace recipes, set quench elevation, quenched waterflow, setting conveyor roll speeds, austenitizing and tempering furnaces.

●Daily leadership tasks including but not limited to leading by example, listening to feedback, ability to teach and mentor, dependability, integrity, decisiveness.

●Supervisor/management absence back up: by identifying problem areas and suggest training needs to address; Monitor all manufacturing work on the facility floor; Analyze and solve work problems via root cause analysis and continuous improvement methodologies; Evaluate production rates from the previous day and diagnose causes and possible solutions to any deviations reflected in the metrics

●Assist production managers with daily production issues and reported problems

●Work with maintenance to ensure that equipment and machinery are adequately maintained and promptly repaired by assigned workers

●Drive compliance, health & safety practices to adhere to regulations and compliance targets ; enforce safety and health policies and procedures and investigate and report accidents

●Conduct risk assessments

●Inspect the production facility area to verify that equipment is operating properly.

●Train and mentor new employees to bring up to speed and work with established employees to improve performance

Delta Co Group/ Greif, Deer Park Forklift Operator

August 2015 - February 2017

●Organizing and arranging 100+ containers weekly in yard with mule to ensure easy accessibility for warehouse to load and carriers to drop and hook.

●Dropping, prepping, and loading 20-30 domestic and export orders, shipping daily

●Quality inspect all items prior to shipping (ex: correct labeling, lot numbers, product, product code, weight, physical appearance, and report and correct)

●Coordinate carriers upon arrival and direct to docks to load

Vallourec Star, Houston— Heat Treat Operator

June 2011 - May 2015

●Heat treat steel pipes of all sizes by setting chemistry per customer spec request

●Meeting scheduled customer orders in timely fashion

●Operating a sizing mill, to ensure size and quality for every order

●Operating a straightener to ensure pipe ovality and straightness

●Operating discharge table to read pi tapes to measure outer diameter and to ensure correct size, and ovality gauge to ensure straightness of pipe

●Operated stencil machine to stencil customer information or pipe identification

●Operated pulpit / control room to execute the following tasks: look up pipe description, prepare furnace recipes, set quench elevation, quenched waterflow, setting conveyor roll speeds, austenitizing and tempering furnaces.

Tuboscope, Houston— Pipe Inspector

Feb 2010 - June 2011

●Pipe inspection (ex: check for pipe defects)

●Operated cutting torch to correct defect on pipes

GSE Lining, Houston— Quality Control

Jan 2006 - November 2009

●Measured plastic liner systems used to make methane gas

●Utilized Auto CAD to measure and layout liner for job sites

●Tested plastic welded seams that were used to tie in each liner and ensure line was secure and ready for project

References: Upon request.

SKILLS

Class A CDL (N, T Endorsements)

AUTO CAD

Operate Heavy machinery

Computer skills

Excel

Microsoft Word

Outlook

Power Point

Mule driver

Welding Machines

Forklift operation (certified for all sizes)

LANGUAGES

Bilingual (fluent in reading, writing, and speaking Spanish)

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