Customer Service Relationship
Resume:
Angela Dunn
Experienced Manager
Rapid City, SD *7703
*************@*****.***
Experienced manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Highlights
• Strong Leader
• Customer-Oriented
• Stable work history
• Strong customer relationship builder
• Ability to handle a fast-paced environment
• Willing to work under pressure
• Hiring and training
• Staff scheduling knowledge
Authorized to work in the US for any employer
Work Experience
Operating Partner
Panera Bread-Rapid City, SD
July 2016 to October 2024
• Led a team of 30+ employees in daily operations, ensuring efficient and smooth workflow
• Developed and implemented strategies to improve customer satisfaction, resulting in an increase of 90% in positive feedback ratings
• Managed budget and expenses, consistently meeting or exceeding financial targets
• Implemented cost-saving measures that reduced operational costs, resulting in a 29 % controllable profit.
• Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
• Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
• Analyzed market trends and competitor activities to identify opportunities for business retention
• Conducted regular performance evaluations for staff members, providing constructive feedback for professional development
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
Superintendent Election Precinct
Pennington County, SD-Rapid City, SD
June 2022 to June 2022
• Provided a valuable community service by assisting fellow voters on election day
• Ensure voters are at the correct polling site
• Verifying voter registration, issuing ballots and skilled in operating voting equipment
• Maintained an orderly and efficient flow at the voting poll
• Direct contact for any polling issues
Manager
DQ- Dairy Queen Grill & Chill-Rapid City, SD
November 2014 to July 2016
Developed and maintained exceptional customer service standards
• Scheduled and directed staff in daily work assignments to maximize productivity
• Efficiently resolved problems or concerns with all involved parties
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
Manager
Quizno's-Rapid City, SD
July 1999 to November 2014
Developed and maintained exceptional customer service standards
• Scheduled and directed staff in daily work assignments to maximize productivity
• Efficiently resolved problems or concerns with all involved parties
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
Shift Leader
Orange Julius-Rapid City, SD
May 1996 to July 1999
Developed and proved leadership skills and qualities while employed there.
• I consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Education
High School Diploma in General Studies
Central High School - Rapid City, SD
September 1994 to June 1998
Skills
• Expense Management
• Interviewing
• Team Management
• Profit & Loss
• Shift Management
• Microsoft Office
• Forecasting
• Management
Certifications and Licenses
ServSafe Manager
September 2021 to September 2026
ServSafe Examination proctor
October 2023 to October 2026
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