Owner Operator

DeRae J. Etheart

**** ****** ****** **** ***** Springs, GA 30350 209-***-**** *******@*****.***

Technician /Customer Service/ work Professional

I am a Certified Professional in Automotive & Administration customer service with a goal objective to obtain a position where I can utilize my education and training to it’s fullest potential. I am hardworking, ambitious, and have a high willingness to learn. I am prepared to handle a wide variety of tasks and I have the ability to represent a company with a professional appearance and manner. I adapt easily to change and in the most deadline-driven environments I am able to maintain a positive attitude.

Skills Summary

Customer Service Skills

Report Preparation

Phone etiquette

Office Skills

Service Orientation

Adobe Program engineer

Computer Savvy

Multiple Phone Lines

Proficiency in Microsoft Office

Written Correspondence

Handy Skills

Data Entry

Front-Office Operations

Professional Presentations

Downloader

Communication Skills

Professional Experience

RBM OF ATLANTA (Mercedes Benz) – Atlanta, GA

09/13-Present

Car Detailer

As of a Mercedes-Benz car detailer I work on many classy and first class exotic vehicles, so that is my work expectation from customers, being first class. Still making customer satisfaction is the main focus. My requirements are to understand formulas for cleaning solutions and chemicals while using tools and products on vehicles in a safe and productive manner. My duties are to wash vehicle exterior with different cleaning solutions using of power tools and other types of solutions. For the interior, cleaned by using hand towels and other power tools to shampoo and paint for an immaculate brand new looking finish. Team work is also sometimes used for a fashionably timely manner and productivity. It is a job set for the strong and patient individual who works well with others and also as one’s self.

Motor Club Of America –Atlanta, GA

02/13 – 09/13

Marketing Representative

As a (MCA) representative I market the company and benefit services that the company provides. As a marketer I built websites and drive traffic to the site for promotional purposes. I receive pay in commission only. I promote the business through all sources including the through the internet and also out in the streets of Atlanta, GA and surrounding cities by using flyers, cards, door-to-door, approaching people and talking to the general public and other service companies that can use the services that (MCA) can provide for them. It gives great experience with sales, customer service, communication and people skills, and also computer skills. As a company representative I physically give a great impression for the company that I represent because I know the customer sees the company through me. I am very enthusiastic at what I do because I’m a motivated individual.

First Data -Marietta, GA 770-***-****

02/12-02/13

Deployment Technician

As a Deployment Technician I examine, download, and kit terminal merchandise to customers around the nation. When examining the merchandise I make sure the right parts are assembled on the terminal correctly and efficiently. When downloading the terminals, I make sure they are properly downloaded to the correct set of swipe credit and debit cards, and also making sure the terminal is mechanically functioning correctly. As I kit these merchandise into shipping packages I re-ensure they have all of equipment, packets of information, and necessities that are required for that particular order and merchandise. In a fast pace atmosphere and a great amount of orders to do daily is what is expected out of my work until the last order is completed and shipped to the awaiting customer. I aim to please.

Sears—Jackson, MS 601-***-****

08/05-06/08

Automotive Technician

I examined vehicles, compiled estimates of repair costs, and secured customers' approval to perform repairs. In Addition, I repaired, overhaul, and adjusted automobile brake systems. A key responsibility was to troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment. I also repaired and replaced defective ball joint suspensions, brake shoes, and wheel bearings. Inspected and tested new vehicles for damage and record findings necessary repairs. I tested electronic computer components in automobiles to ensure proper operation. Tuned automobile engines to ensure proper and efficient functioning and install/ repaired suspension and service components, such as compressors, condensers, and controls. I also repaired, replaced, struts, wheels, tires, alternators, batteries, carburetor parts, and gasoline filters. Along with removed and replaced defective mufflers and tailpipes.

United Parcel Service—UPS 209-***-****

08/01-07/04

Loader and Sorter

As a Loader/Sorter, I directed items according to established routing schemes, using my hands and feet to unload or load 50ft to 100ft trailers full of customer goods. Bundled, labeled, and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines. I served the public at counters or doors, such as by selling stamps and weighing parcels. I also trained new workers by sorting the right packages onto the correct conveyer belt to the correct destination. I operated various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar code sorters, standing forklift, conveyer belt control. Also searched directories to find correct addresses for redirected mail and cleared jams in sorting equipment.

San Francisco Chronicle

01/00-08/00

Sales Person

Greeted customers door –to-door and ascertain what each customer wants or needs. Described merchandise and explain use, operation, and care of merchandise to customers. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Computed sales prices, total purchases, receive, and process cash or credit payment. I answered questions regarding its merchandise. I prepared sales slips or sales contracts. I maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. I also demonstrated use or operation of merchandise. Place special orders or call other stores to find desired items.

Explained to customers how specific types of advertising will help promote their products or services in the most effective way possible. I provided clients with estimates of the costs of advertising products or services. Located and contact potential clients to offer advertising services. Process all correspondence and paperwork related to accounts. Prepared and delivered sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising. Informed customers of available options for advertisement artwork, and provide samples. Delivered advertising or illustration proofs to customers for approval. Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.

Creekside Elementary School

01/99-08/99

Custodian

I was a hands on custodian which had many duties around the school. The responsibilities were to repair any repairs that were needed, clean in and out of buildings, paint in or out of buildings, landscaping all of the gardens and field surrounding the entire school, move equipment or furniture to other destinations, and designing new or promoted events the school may have held and obtain. Using tools such as lawnmower, buffers, all cleaning supplies, hand tools, and company vehicles.

Education

BACHELORS DEGREE IN BUSINESS ADMINISTRATION- BELHAVEN UNIVERISTY

ASSOCIATE OF ARTS IN GENERAL EDUCATION-HINDS COMMUNITIY COLLEGE

AUTOMOTIVE CERTIFICATION-SAN JOAQUIN DELTA COLLEGE

References Available Upon Request

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