Customer Service Retail Sales

Vynell Henderson

626-***-**** *********@*****.***

SALES EXECUTIVE AND ACCOUNT MANAGER

Experienced, high – energy professional with demonstrated ability to contribute to performance standards and sales targets. Expertise in territory accounts, competitive environment, customer service, and business dynamics. Leadership and organization ability to influence other, to achieve monthly deadlines.

Advertising Strategies

Market Research and Analysis

Inventory Tracking and Maintenance

Category Management

Strategic Product Planning

Cross-Merchandising

Sales Reporting and Projections

Negotiated Contracts with Vendors

EXPERIENCE

ITG Brands, Los Angeles, CA July 2021 – July 2024

Retail Sales Representative

Identify opportunities to drive volume and market share in your Territory, selling ITG Brands

Product programs and promotion to retailer in the Los Angeles area. Be accountable for

Delivering and maintain partnerships with retailer.

Met my goal for new item placement and distribution in the pass quarter

Cigarette category is down, but was able to still grow the Cigars category by 20%.

Performs other job relater duties as assigned

LIL Drug Store, Cedar Rapids, IA

Retail Sales & Merchandising July 2018 – October 2020

Selling over the counter Non-Prescriptions Travel Size Health and Beauty aids products

Into C store account throughout the Western region. Working with Manager to update

their current plan-o gram to include new and current item that will impact the grow of

this category.

I have achieved success in driving consistent sales and gross margin increases in the past year.

I travel to multiple cities within a specified territory to ensure customer service.

Partner with store personnel and co-workers to achieve and maintain merchandising excellence Report and discuss observations and issues with Senior Manager

General Mills, Scottsdale, AZ

Retail Sales Representative June 2002 – Sep.2017

Identified and executed the placement of General Mills products in retail chain stores.

Independently tracked store inventory while collaborating with supplemental labor resources to fill display inventories as needed.

Ensured the share-of-shelf was equal to or greater than market share and products were aligned with competitors.

Established and maintained effective communication with various stakeholders about volume and profitability, while implementing marketing programs at the General Mills headquarter.

Vynell Henderson *********@*****.*** Page Two

ADDITIONAL RELEVANT EXPERIENCE

EDUCATION

Bachelor of Science, Education, Tennessee State University, Nashville, TN

ADDITIONAL RELEVANT INFORMATION

Received $500 Award for “Cereal in the Spotlight”.

Increased Territory Sales 30% in Two Prior Years.

Met and Closed Yearly In-Store Objection for New Item Execution.

Presented and Sold In-Store Monthly Promotion 75%.

Awarded Sales Excellence for Outstanding Performance.

Top Sales Executive for Most Products Sold to a Chain.

Increased Sales Volume by 20% Each Year.

Selected Sales Trainer for New Employees.

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