Data Entry Customer Service

JULIE ERNST

630-***-**** *********@*******.*** LinkedIn.com/in/juliernst

Experienced Administrative Professional with a strong background in compliance, data management, and organizational effectiveness. Adept at providing comprehensive administrative support to various departments, ensuring adherence to regulations, and maintaining exemplary customer service. Proven ability to compile and analyze data, manage records, and facilitate communication across teams.

WORK EXPERIENCE

Practice Administrator and Surgical Coordinator

Advanced Foot and Ankle Specialists Elgin, IL 2020 - Present

•Administered and coordinated activities related to the operation of the medical office, including financial performance, scheduling, and staffing.

•Performed data entry to maintain various databases and generate reports.

•Created letters, reports, and other materials, ensuring accuracy and compliance with regulations.

•Maintained proper storage, retrieval, and distribution of digital and physical records.

•Coordinated surgical schedules, monitored pre-surgical clearance results, and ensured a positive patient experience.

•Focused on patient and family experience, establishing quality coordination of care.

Practice Manager and Surgical Coordinator

Dupage Foot and Ankle, LLC Wheaton, IL 2014 - 2020

•Built and managed a private practice from inception to revenues approaching $2 million.

•Managed office staff across three clinics, including hiring, training, performance appraisals, and employee relations.

•Scheduled staff and allocated resources to maximize patient access, provider productivity, and operational efficiencies.

•Scheduled over 150 surgeries per year, coordinating multiple surgery centers and hospitals.

•Ensured accuracy of data collection and data entry, and facilitated information flow.

Podiatric Surgical Coordinator

Dupage Medical Group Wheaton, IL 2012 - 2014

•Liaised between patients and surgical centers, securing appropriate times and generating paperwork.

•Completed accurate coding and billing, and coordinated clinic and surgical schedules.

•Proficient in EPIC template production, Microsoft Office, and Outlook.

•Served as the go-to person for staff questions on policies and procedures.

Receptionist

Dupage Medical Group Wheaton, IL 2010 - 2012

•Acted as receptionist for a busy podiatric practice, answering phones and assisting patients with appointments.

•Compiled data to generate reports using Microsoft Office Suite.

•Assisted patients with insurance updates and reconciled payments received.

Realtor

Koenig & Strey Real Living Elmhurst, IL 1993 - 2010

•Assisted clients in negotiating real estate transactions from contract to closing.

•Developed marketing strategies and facilitated communication with mortgage lenders and attorneys.

EDUCATION

Associates Degree College of Dupage

Business Administration and Management

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