Home Office Front

Tori T. Thomas

**************@******.***

Fervent healthcare worker committed to building an undeniably resilient corporate culture in a growing healthcare system. Experienced healthcare professional with 20 years dedicated to providing quality healthcare experiences through loyalty, compassion, and commitment.

EMPLOYMENT HISTORY

Front Office Asst. Comprehensive Neurology Specialist

Suwanee, GA November 2022-Current

Greet patients and help deliver world class patient centric experience

Assist with patient scheduling management and next appointments

Patient Journey tracking reports and dashboards

Submit follow-up on cases for authorization and prepare clinics chart prep

Facilitate daily patient clinic processing (check out/in)

Process patient Collections

Coordinate medical record requests with Home Office

Review insurance and financial details with patients

Provide responsive communications with Home Office and timely manner

Complete clinics daily open/close procedures following Company Policies

Give support in achievement of clinic performance objectives (KPIs) and

Clinic financial goals

Bus Manager Gwinnett County Public Schools

Lawrenceville-Suwannee, GA August - November

GCPS maintains extremely high safety standards for student transportation

It a professional responsibility to be aware of current safety recommendations

and requirements

Up to date information to protect students, myself and GCPS

Patient Coordinator Vein Clinics of America

Alpharetta/Midtown, GA March 2022 -August 2022

Greet patients and help deliver world class patient centric experience

Assist with patient scheduling management and next appointments

Patient Journey tracking reports and dashboards

Submit follow-up on cases for authorization and prepare clinics chart prep

Facilitate daily patient clinic processing (check out/in)

Process patient Collections

Coordinate medical record requests with Home Office

Review insurance and financial details with patients

Provide responsive communications with Home Office and timely manner

Complete clinics daily open/close procedures following Company Policies

Give support in achievement of clinic performance objectives (KPIs) and

Clinic financial goals

Team Lead Emergency Department Patient Registration Atrium Health Wake Forest Baptist Winston Salem, NC January 2020-March 2022

·Verify demographics and patient insurance information

·Reconcile all monies for the emergency department

·Train new hires to become efficient in registration process

·Increase POS collections 20%

·Adhere to strict QA guidelines

·Secure authorizations through VA for active/inactive duty military patients

·Generate reports for authorizations

·Oversee a team of 6 subordinates

·Organize team huddles

Patient Access Representative Wake Forest Comp Rehab Plaza Winston Salem, NC August 2018-January 2020

·Greeted patients upon arrival

·Updated patient demographics for same day office visits and pre-admissions

·Verified insurance with appropriate payors

·Resolved patient grievances with superior customer service

·Maintained compliance with HIPAA Privacy to ensure security of PHI

·Collected copayments for office visits and procedures

·Created accounts for new patients

·Provided patients with appropriate correspondence for billing information

·Provided clinical staff with updated patient record in a timely manner

Patient-Guest Services Associate Homestead Health Care Atlanta, GA April 2016-July 2018

·Greeted patients upon entering the facility

·Assisted patients with their questions and concerns

·Trained new hires on company policy, procedures, and job functions

·Serviced an average of 1,000 patients daily

·Utilized Siemens and Epic to secure patient information and location in the facility

Client Service Coordinator Graebel Van Lines Norcross, GA May 2013-March 2016

·Maintained a professional atmosphere in the workplace

·Handled the contracts and logistics for corporate moves

·Handled account receivables and collections for customers

·Processed check requests

·Negotiated prices with vendors

·Adhered to the Department of Transportation of household goods tariff and estimates

EDUCATION

Carver High School (1991) – Winston Salem, NC

Skills and Proficiencies

·Excellent communication

·Organizational and analytical skills

·Superior customer service skills

·Epic

·Palmetto (Medicare Verification)

·Veterans Administration Portal

·Microsoft Office (Word and Excel)

·Revenue Cycle

·PowerChart

·PatientCo

·Pherisha

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