Front Desk A Team
Resume:
Christine Diaz
Cleveland, Ohio *****
****************@*****.***
I am a very driven person. I work well in a team setting as well as self-motivated on an individual task. I try to do my best and learn all that there is to know about whatever the position is and all of the processes it entails. I am very detail oriented.
Work Experience
Receptionist Finance Dept:
City Hall - Cleveland
Aug 5, 2024 to present
Responsibilities entail answering the phone and determining who the call is to be transferred to in payroll or Central Payroll. Collect and deliver mail to responsible person or department. Assist with check-run report. Handle the process in ordering the W-2 and W-4 for previous and current employees. Logging contracts to be sent up to Finance Department to be processed.
Host:
Longhorn Steakhouse - Rocky River, Ohio
Mar 17, 2023-Aug 1, 2024
Responsibilities included preparing seating schedule and making sure all things were in order to start the day at the host stand and in the restaurant. Seat guests in rotation when able to with servers, use discretion when to put guests on wait, constant communication with servers and kitchen staff in order for the shift to run smoothly.
Front Desk:
Planet Fitness – Rocky River, Ohio
April 2021-Oct 2022
Responsibilities include checking guest in, signing up/cancelling for members, working black card spa which includes tanning, total body, massage chairs, and hydro-massage beds, and setting up and cleaning up when done, opening and closing club (held key), also cleaning machines, floor, and locker rooms.
Receptionist:
H & R Block – Brooklyn, Ohio
Jan 2019 – May 2019
Responsibilities entail opening office, setting up coffee, cleaning lobby, taking calls and making calls for appointments, making sure that the tax specialist meets the needs of the customer for service and time available needed. Special calling assignment to collect on past due balance and to get customers to come in and complete taxes. Conducted audit on accounts.
Servicing Specialist:
National City Bank/PNC Bank – Brecksville, Ohio
Aug 2000 – Feb 2018
Responsibilities included collecting on accounts 5-30 days past due, supervising staff on evening shift, maintenance on accounts, deescalating supervisor calls, worked in call center to help rectify problem accounts with the branch and customer, servicing of Real Estate accounts with Wells Fargo, Etrade, Bank of America to provide reporting so they are able to make a decision on how to proceed with account. Also, working in Short Sale/3rd Party Foreclosure to verify if property is vacant or occupied and to make a determination on property based on banks best interest.
Education:
High School Diploma – College Prep Courses
Cleveland Central Catholic High School – Cleveland, OH
Skills:
Organization
Excellent Customer Service
Highly Motivated
Strong Leadership Skills
Time Management
Excellent Communication
Phone Etiquette
Computer Experience
Multi-task
Certifications and Licenses
Driver’s License: Expiration April 2027
Contact this candidate