Human Resources Accounts Receivable

MIA BABBETT BILLINGSLEA (***)

***-**** ***************@*****.***

Self-motivated, efficient, committed to excellence, administrative professional with 20+ years of experience supporting executives, sales, and managers to improve and enhance internal operations. Excellent attention to detail creating, negotiating, reviewing, and implementing contracts for internal and external clients, resulting in defined contracts focused on the company’s business goals and cost compliance. Exceptional track record evaluating systems and processes quickly, identifying challenges and developing solutions to improve efficiencies. Recognized as an innovative thinker and high achiever with the highest degree of integrity in multiple industries.

Professional Work Experience:

Finance Operations Specialist June 2022 – September 2023 TekWissen (Remote) – Contract Dell Technologies

• Supported five million procurement budget planning and execution for the Finance organization.

• Managed CAPEX & OPEX budgets and actuals ensuring orders are coded and processed timely and accurately.

• Managed quotes tracked and consolidated spend, managed accounts receivable and payable invoices and goods received via Smartsheet, Excel and Oracle.

• Managed ordering to payment receipt process.

• Analyzed and reviewed contracting requirements to ensure and maintain compliance.

• Coordinated receipt of inventory shipments for the United States and Canada.

• Utilized pivot tables / v-look ups for tracking open/closed invoices and weekly/monthly/quarterly procurement reports.

• Single point of contact for inventory, budgets, purchase orders, internal/external billing questions and any other internal/external financial inquiries for the organization.

• Managed on-boarding of new hires in the United States, Canada, Egypt and other regions. Executive Assistant to SVP Human Resources March 2015 - November 2021 Georgia Power / Southern Co., (Atlanta, GA)

• SPOC for HR questions or assistance for Georgia Power and Southern Company received by the SVP department.

• Managed professional and personal calendar for SVP, creating meetings, travel, etc. for SVP as well as CEO / President for Georgia Power and Southern Company.

• Proactively analyzed existing controls and processes for office management of SVP, identified procedural gaps and document processes and modified them as appropriate.

• Trained administrative assistants and contract employees providing support for Human Resources.

• Coordinated, planned, and facilitated C-level meetings, staff meetings for SVP and other professional and personal meetings for SVP.

• Monitored and managed a four-million-dollar budget for Human Resources (Charitable Donations, Office Expenses, Brand Gifts, Payroll, etc.).

• Processed payments and expenses for SVP and approved all expenses for her direct reports

• Submitted payroll time for SVP and approved time for her direct reports. Other positions:

• Transmission NERC CIP Compliance, Transmission Control Center Administrative Assistant Sr., and Sales / Customer Service Consultant II. Sr. Accounts Receivables Operations Analyst II February 2013 – June 2014 EarthLink, (Atlanta, GA)

• Coordinated and managed multiple accounts receivable billing system projects simultaneously, billing consolidation migrations, identified deficiencies and procedural gaps that impacted the application and posting of payments in the billing systems.

• Transitioned billing roles and functions for an existing team by Interviewing existing billing teams to identify current processes, drafted processes, trained new teams assuming responsibilities and served as a SME for new processes.

• Managed new and existing contracts for all customers, vendors – (merchant) drafting, negotiations, project planning, implementation, and training to improve efficiencies and cost reduction.

• Managed internal and external audits, including preparation, research, reporting and reconciliation.

Director of Operations June 2011 – February 2013

McGuire and Associates, LLC, (Montgomery, AL)

• Managed all firm contracts: new business, renewals, disputes, request for payment, implementation, and performance compliance.

• Managed internal and external audits, including preparation, research, reporting and reconciliation.

• Designed strategically team building initiatives, billing policies and human resources needs including pre-screening, interviewing, hiring and payroll for staff of twentyfive. Director of Operations February 2010 – June 2011

Alexander Gallo Holdings, LLC, (Atlanta, GA)

• Translated broad strategic goals into tactical policies, procedures, and processes in the functional areas of contract management, order Entry, invoicing, Billing and Cash Applications.

• Re-engineered departmental processes to implement standards and controls in support of Sarbanes Oxley while managing five direct report managers, ongoing daily operations of a fifty plus member decentralized billing team generating $300M in billed revenue across multiple lines of business, contract types and billing cycles in a high volume, deadline driven, transactional environment.

Accounts Receivables Billing Manager December 2008 – February 2010 Incomm, (Atlanta, GA)

• Provided leadership and managed a team of five billing specialists responsible for daily, weekly, and monthly billing and collections of $900M in global store value gift and prepaid cards including invoice generation, taxing, banking regulatory compliance, collection activities and contract administration.

• Contract Administration responsibility for Fortune 500·contracts including banking regulatory compliance, pricing, spend thresholds, discounting, early termination penalties, expirations, and renewals.

Quality/M&P/Process Manager November 2007 – December 2008 The Kenmar Group (Long-term contract AT&T), (Atlanta, GA)

• Channel managed and trained, eighty-member billing team responsible for rating, invoicing, contract administration and revenue assurance across multiple lines of business/5M + accounts.

• Managed external audits, including preparation, research, reporting and reconciliation.

Various Temporary Assignments (June 2006 – November 2007) BellSouth Telecommunications (June 1989-May 2006)

Sr. Internet Protocol Quality Billing Process Manager (July 2005-May 2006) Sr. Regional/Project Manager (June 2003-July 2005) Sr. Customer Service/Billing Manager (November 2000-June 2003) Customer Service Associate (August 1998-November 2000) Customer Service Representative (June 1989-August 1998)

• Managed monthly billing and collections processes of $2 Billion for all Internet protocol services invoice generations, taxing, FCC compliance, collection activities and contract management administration for all commercial divisions.

• Project managed and reconciled Client Billing Invoices for Outstanding revenues, Erate discrepancies, and reconciliation.

• Managed the ordering, external audits, billing, and collections for the BellSouth Accounts of $200M in multi-regional revenue complex products and services including invoice generation, taxing, FCC regulatory compliance, collection activities and contract administration. Provided leadership to support proactive change and improve operational performance.

• Created, reviewed / contract language and RFPs, managed revenue assurance process to minimize / prevent revenue loss and confirm ability to meet negotiated billing expectations.

Education Summary:

• B.B.A. – Business Management, Georgia College & State University. Certifications: BellSouth

• CMPMO Project Manager (BellSouth)

• Information Mapping (BellSouth)

• Facilitator (BellSouth)

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