Business Intelligence Senior Data
Resume:
Vishnu Michael Persaud, MSIT
Woodbridge, VA 22193
**************@*****.*** LinkedIn Profile Phone:571-***-**** Summary
I am a Senior Data Analytics Engineer with over ten years of experience in the IT industry. I am pursuing a technologist role with an organization with a growth mindset. My expertise consists of developing, configuring, testing, and troubleshooting in data warehousing, Business Intelligence Solutions, Universal Configuration Management Database (CMDB), and Application Monitoring. Proven ability to lead a team through implementation and deploying technical solutions that are continuously improved for perpetual value. Technical Skills
Python, SQL Server, Sisense, Tableau, ServiceNow, Excel, ITIL V3, MF BTO Software Suite (APM, BPM, SiteScope, UCMDB & OBM), Python, SQL Server and AWS Server Configuration and Deployment Certifications
Tableau Business Intelligence Analyst Professional Certificate, Apr 2024 Business Intelligence Data Analyst Career Path, Codecademy, Jan 2024 ServiceNow Micro-Certification Business Continuity Management, Aug 2021 ServiceNow Micro-Certification Configure the CMDB, Feb 2020 ServiceNow Certified System Administrator, Dec 2019 Executive Data Science - John Hopkins University, Jul 2017 A+ Certified IT Technician, Jan 2008
ITIL v3 Foundation, Sep 2014
HPE AIS SiteScope v11, Feb 2015
Experience
Senior Data Analytics Engineer • ASB Real Estate Investments • July 2022 – November 2024
• Managed monthly reporting for our Commercial Investment Group, which consisted of properties of approximately $5 billion in value. This report analyzed our commercial assets' financial and leasing performance.
• Developed and maintained the ASB internal data warehouse by mapping and modeling the infrastructure and frequently data imports for the following:
Properties physical attributes
Leasing data
Appraisal data
Financial data
• Oversee monthly and quarterly ETL processes to ensure data accuracy and integrity
• Create custom ad hoc reporting solutions to support sector head presentations through the use of Tableau
• Creates custom scripts in SQL Server and Python to bring in 3rd party vendor data through API endpoints and our property management linked server
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• Managed and facilitated the integration of our leasing platform into our property management platform
• Data reconciliation of our Chart of Accounts for our properties to make sure our monthly and quarterly reporting is accurately represented
• Executed the creation of our client one-pagers, which is a quarterly fund performance report for each of our investors
• Executed the creation of our competitor report to baseline how our open-ended fund performs against other private equity funds in the ODCE (Similar to the S&P 500 but for commercial real estate)
• Handles vendor management and compliance as it relates to our current services
• Documents existing solutions for future knowledge transfer Technical Team Lead • Intact Technology • Aug 2014 – Aug 2022
• Executed a data consolidation effort for the IRS infrastructure to reduce misalignment among department siloes
• The lead consultant for implementing (Reporting as a Service) RaaS was Intact’s business intelligence solution that we provided to our customers.
• Maintains and develops the internal business intelligence platform for internal and customer use cases
• Has experience implementing and configuring reporting applications for large organizations such as HPE OBR, HPE Operations Analytics, and Sisense.
• Responsible for reverse engineering relational databases using SQL to identify primary and foreign connections in subsequent tables.
• Responsible for internal reports on the time allocation of all employees, which were consumed by our mid-level managers and executive team members.
• Modeling and Mapping of Business Services and Business Applications in CMDB
• Reduction of data reconciliation errors of configuration items in the CMDB
• Troubleshoot data irregularities between UCMDB and Asset Manager
• Training and mentoring incoming consultants standard CMDB, business intelligence processes
• Creating and pushing pattern-based service mappings to customer’s ITSM tool
• Responsible for creating documentation for checking the health of tools for ServiceNow and various MicroFocus monitoring applications
• Developed application monitoring scripts for recently deployed customer applications
• Mentor and train Technical Consultants on monitoring technologies such as BPM scripting and APM
• Successfully helped implement a unified naming convention for the siloed IT departments at a Public Sector agency, which persists throughout various data repositories
• Assisted in re-validating IRS Premium Service applications using the newly deployed (Server Signature File) SSF data
• Analyzed (SSF) Data for the customer to identify accurate attribute placement and processing for KISAM
(IRS Ticketing System) and UCMDB.
• Generated monthly reports to track attribute consolidation efforts for the SSF project
• Coordinate with division POCs to gather SSF data for servers missing key attributes.
• Re-validated customers’ Premium Services applications
• Performs periodic health checks of the CMDB application infrastructure
• Report problems to resolve system issues and provide an update when they have been resolved.
• Deployed and Configured APM(BSM) in a customer environment to monitor 20 different applications using Business Process Monitors
• Performs agent troubleshooting with Customer’s System Administrators to resolve monitoring issues. 3
• Responsible for delivering daily Operations and Maintenance reports to the key stakeholders of the Monitoring Service Branch at the Customer.
• Has experience deploying Business Process Monitors and VuGen (C#) scripting to monitor company websites and internal applications.
• Can effectively explain complex systems from a high-level perspective to broaden the scope of understanding to all stakeholders.
Records Associate • Williams Lea • Aug 2010 – Aug 2014
• Backfilled for the onsite supervisor while he is out of the office
• Trained new paralegals and legal secretaries on how to use Autonomy Records Manager
• Performs bi-weekly file audits on all circulating files to maintain system integrity
• Created new entities and subjects (Similar to matters)
• Created new files, following established procedures
• Troubleshot software-related issues on the client side of our records system
• Indexed files into the client records management database
• Scanned and prepared documents to be OCR searchable within our database
• Maintained a warehouse spreadsheet of incoming and outgoing file boxes
• Prepared records for offsite warehouse storage as necessary
• Located files at the client's request for use inside Hilton’s legal and tax department
• Followed up on files that have been released outside of the department to guarantee records are returned promptly
• Made sure that security procedures are followed to ensure the protection of confidential information
• Generated reports from the records management database as requested
• Handled sensitive and/or confidential documents and information
• Communicated with supervisor and client on job or deadline issues
• Consistently sought management training from other Williams Lea client-site managers Education
Master of Science in Information Technology – Data Analytics • Southern New Hampshire University • Manchester, NH – 4.0 GPA 9/2017 to 11/ 2021
Bachelor of Science in Business Administration, Minor: Computing (Networks) • University of Maryland, University College • Adelphi, MD – 3.95 GPA 6/2012 to 5/ 2014 Bachelor of Arts in Geographic Information Systems • University of Maryland • College Park, MD 7/2000 to 5/2003
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