Call Center Customer Service
Resume:
Jazerique Thornton
Ruskin, FL *****
*************@*****.***
Seeking a position that I can utilize all of my skills that I have accumulated. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Inspector/Assembler
KIMBALL ELECTRONIC LABORATORY-Oldsmar, FL
March 2019 to January 2021
Inspect parts using precision measuring tools including micrometer and calipers. Inspect parts for defects and repair, Assembled diabetic epi pens, General cleaning, Load and unload the line. Inspect parts; Apply parts for epi pens; Produce great quantity and quality the customers and the company. Build parts within specifications, inspect parts for defects, and minimize waste of parts. Inspect parts coming off the line and make sure they are ready to be shipped.
Amazon Warehouse Associate
Amazon-Ruskin, FL
November 2018 to August 2019
My job duties were to input customer orders in the right location using a hand held scanner and physically place it into a bar-coded shelf location so that the product can be ordered by our customers. As a stower I was also responsible for visually inspecting each item for damages prior to placing the item on a shelf, as well as ensuring item accuracy. This position is a seasonal holiday position. Cashier
LGC Temporary Service-Tampa, FL
April 2018 to August 2018
I did several tasks for this recruitment agency such as cashiering at snack stands for locations such as Amelia Arena or Raymond James stadium for events. My responsibilities consist of welcoming guests at the concession stand, taking orders for food or beverage, presenting prices and packing options, processing cash payments, operating food preparation equipment, and maintaining the stand clean and sanitized.
Call Center Agent
One Touch Direct/T-mobile-Tampa, FL
August 2017 to February 2018
I Worked in a fast-paced call center environment for T-Mobile loyalty through one touch direct, one part of my job was to make outbound retention calls to existing customers who have recently obtained and/ or upgraded services on their account. The Most important task in the telecom sales job is patience and attention to customer satisfaction in order to keep the customer. Convergys
Call Center / Customer Service Entity-Tampa, FL
October 2016 to April 2017
Received and disbursed money, and kept records of money and negotiable instruments involved in financial transactions. Resolved customers billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers. Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
Cashier/Customer Service
Seaworld Entertainments-Tampa, FL
April 2016 to August 2016
I was a temporary/seasonal cashier at designated snack stands where I was responsible for transactions, small and great as well as making sure that refreshments were fresh and ready to go out to my customers. Chipotle Crew Member
Chipotle Mexican Grill-Tampa, FL
October 2014 to August 2015
Issued receipts, refunds, credits, and change due to customers. Assisted cooks and kitchen staff with various tasks as needed, and provided cooks with needed items.
Stocked and cleaned service areas with supplies such as drinks, food, tableware, and linens.
Education
Graduate/general education
King High School
Still attending/1 year
Hillsborough Community College
Skills
• Microsoft office (10+ years)
• Clear communication and persuasion skills (2 years)
• Customer Service
• Call Center
• CSR
• Warehouse Associate
• Assembly
• Driving
• Load & unload
• Packaging
• Assembly
• Quality inspection
• Customer service
• Restaurant experience
• Food preparation
• Computer skills
• Communication skills
• Serving
• Cash register
• Food service
• Cash handling
Certifications and Licenses
Driver's License
Additional Information
I did attend a magnet k-12 school and I have taken classes that specializes in understanding Microsoft word, excel, PowerPoint and etc. So I have 8+ years of experience.
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